Summary
Accor is recruiting a Spa Therapist for Fairmont Dubai in Dubai. The role delivers massage therapy, body treatments and aesthetic services, while providing informed and attentive service to guests and members. Duties include reviewing guest medical histories, maintaining clean and safe treatment areas, supporting spa operations and handling guest concerns. Candidates should be certified or trained in the treatments they perform.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
At Fairmont Hotel Dubai, you are responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. The Spa Therapist will provide courteous services to Guests & Members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.
Qualifications
Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following:
- An ambassador of Fairmont Dubai by providing memorable Guest experiences
- Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests
- Possess knowledge about all aspects of the spa’s treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details
- Maintain cleanliness of the facilities to ensure they are in peak sanitary conditions at all times
- Performs all massage, body treatments, and aesthetic services as certified or trained
- Ensure individualized Guest service through acknowledging and responding to needs and expectations
- Review Guest’s medical history / waiver and all information in SpaSoft, prior to performing each treatment
- Maintain clean and neat work environment at all times ensuring equipment for body treatments and personal equipment is in safe working order
- Maintain proper supplies of professional products, towels, and other supplies in treatment rooms
- Possess thorough knowledge about all aspect of Spa’s operations including telephone usage, Guest relations, retail sales, and spa services and facilities
- Assist Members and Guests with the use of sauna, steam, whirlpool, etc
- Handle Guest complaints and solves problems to the degree possible
- Work with related hotel departments to ensure efficiency in meeting Guest needs
- Contribute to the team environment by assisting Spa Colleagues in all areas
- Participate in the orientation and training of all Colleagues assigned to the spa
- Follow Occupational Health and Safety regulations
Additional Information
What is in it for You:
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit
- Join our team and enjoy a range of exclusive colleague perks, including discounted rates in Accor worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our Commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS