Spa Therapist

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles The Palm

Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.

More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.

Job Description

We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Spa Therapist, reporting to the Spa Manager.

The Spa Therapist is responsible for delivering exceptional spa treatments and personalized wellness experiences while ensuring the highest standards of service, professionalism, and guest care. The role includes performing facials, manicures, pedicures, and waxing (aesthetic services), as well as a variety of body treatments including massages, scrubs, and wraps, in a safe, professional, and personalized manner. The role requires uncompromising attention to Guest and Member service, ensuring every guest feels welcomed, valued, and well cared for throughout their spa experience.

JOB RESPONSIBILITIES

• Perform all spa treatments on members and Guests using safe and professional techniques
• Perform spa treatments services in a safe, comfortable, and hygienic manner
• Perform nail services in a safe, comfortable, and hygienic manner
• Maintain an ample inventory of all products necessary to perform all facials and waxing services including skin care products, cotton, distilled water, warm wax, waxing sticks, bowls, towels, sheets, blankets, plastic bags, and face cloths, etc. Prepare kits as required
• Maintain a neat and orderly work area consistent with the high standards of the facility
• Assist in any and all ways in the beauty salon when not scheduled to perform aesthetic services. This assistance is to include acting as salon receptionist, performing manicure/pedicure services, selling and restocking professional retail skin care and hair care products
• Constantly maintain up-to-date knowledge of the personal services performed and any revisions in the skin care products or procedures used
• Answer all questions related to services performed and products used
• Be on time for appointments and thoroughly review appointments after completing each service and shift
• Courteously interact and answer all facility-related questions with Members and Guests
• Assist in the co‑ordination of spa treatments with other spa programs
• Ensure current trends in aesthetic industry are reviewed
• Serve as catalyst to promote spa services to Members and hotel Guests
• Maintain current professional licenses
• Report dysfunctional equipment to Spa Director
• Work with the Lead Therapist in the formulation of plans for projects
• Ensure individual is well versed in all aspects of the spa's operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.)
• Assist in the operations of all spa departments as required: Reception, Boutique, Sales and Marketing
• Ensure the facility is in peak condition at all times (operations and cleanliness)
• Ensure Guest/member satisfaction at all times by ensuring that safety and service is always the spa's first priority
• Ensure cross‑trained in all spa departments
• Carry out any other duties and responsibilities as assigned

ADMINISTRATIVE DUTIES

• Adherence to Standard Operating Procedures Manual
• Maintain Training logs
• Maintain inventory of supplies for the operation of the treatment rooms
• Maintain accurate records as required by hotel and government regulations
• Attend weekly/monthly Aestheticians departmental communication meetings

HEALTH AND SAFETY

• Follow and ensure that Colleagues follow all safety procedures and practices
• Adherence to departmental emergency procedures/safety manual
• Ensure all departments adhere to all safety practices of Raffles Spas
• Maintain equipment for aesthetics and personal equipment in safe and sanitary condition

FINANCIAL RESPONSIBILITIES

• Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget, including payroll
• Ensure efficient billing of service to Guests

Qualifications

COLLEAGUE RELATIONS

• Ensure aesthetic department maintains a positive relationship with all departments in the spa and hotel
• Trained in all facility operations
• Have a complete understanding of and adhere to the spa's policy relating to safety
• Understand all spa departments training in pertinent emergency procedures and ensure that all departments are well versed in salon operations (cross training)
• Ensure Colleagues adhere to all spa standards as stated in the employee handbook

EDUCATION & EXPERIENCE

• Graduate from an accredited school of aesthetics
• Minimum of 2 years’ experience as Aesthetician
• Valid DHA license required
• Safety oriented First Aid
• CPR ‑ Basic Rescuer

AND ABOVE ALL

• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.