Summary
IHG Hotels & Resorts is seeking a Steward for a hotel in Kuwait. The role involves cleaning dishes, kitchen equipment, floors and other hotel areas, managing cleaning supplies and dish stock, and separating waste for recycling. The Steward also coordinates duties with food and beverage staff, supports new trainees, and follows hotel conduct, grooming, attendance, health and safety, and emergency procedures.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
FINANCIAL RETURNS
•Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
•Comply with Company Grooming Standards. Maintains exemplary department standards of behaviour and appearance and attitude as expected in an IHG Brand
•Comply with Time and Attendance Policies
PEOPLE
•Liaise with the Kitchen Team to ensure accurate and clean equipment is ready for service.
•Establishes and maintains effective employee and inter-departmental working relationships
•To participate in various hotel activities like sports, staff party events, CSR events, to promote the reputation of the hotel.
GUEST EXPERIENCE
•To work along with the team according to the standard and policy, to bring about the guest experience.
•Actively participate in all training activities.
RESPONSIBLE BUSINESS
•Daily cleaning of all dishes and technical equipment
•Daily cleaning of all kitchen floors, cupboards and machines
•Daily control of required stock of cleaning supplies for stewarding department and kitchen
•Daily emptying the waste, responsible for waste separation according to environmentally standards
•Refilling cupboards with dishes
•Daily control of required dish towels and refilling stock through housekeeping department
•Daily cleaning of all tile areas in kitchen area as well as public areas like lobby or bar and offices
•Weekly cleaning of the delivery area, all storage rooms, hotel surroundings and waste room
•Daily checking all empties
•Responsibility for covering staff and organizing their duties in cooperation with the Guest Service Assistant Food & Beverage or the Guest Service Assistant Restaurant
•Orientation for new trainees or other staff covering duties
•Daily hovering lobby and restaurant area.
•Hovering banqueting rooms after functions or upon request through Guest Service Manager Food & Beverage or Guest Service Assistant Restaurant
•Demonstrating a ‘Service’ attitude
•Recycle where-ever possible and enforce cost saving measures where appropriate
•Is familiar with Company Health and Safety Policies and ensures operational areas promote and comply with them
•Take responsibility to rectify hazardous situations, reporting major areas of concern to General Manager or delegate
• Is familiar with property safety, first aid and fire and emergency procedures and actively enforces these in area of responsibility
•Ensure security incidents in the operational area are reviewed and corrective measures implemented to prevent recurring incidents
•Comply with the Company’s Corporate Code of Conduct
•Is familiar with the company values and model desired behaviours
•Performs tasks as directed by the responsible Guest Service Assistant Food & Beverage in pursuit of the achievement of business goals