Summary
Chalhoub Group is hiring a Store Supervisor for L'Occitane at Dubai Hills Mall in Dubai. The role leads and coaches the store team, supports daily operations, and maintains brand standards for customer service, visual merchandising, stock and store safety. Responsibilities include managing VIP relationships, resolving customer concerns, tracking inventory and sharing market insights with the Regional Manager. Candidates should have retail experience, preferably in luxury beauty or skincare, and spa experience is requested.
The posting
As published on chalhoubgroup.com. Pulled from the employer's site and shown as they wrote it.
Since 1976, L'Occitane en Provence has been imagining, producing and selling beauty, skincare and wellbeing products with an intention to share nature's wonders with the world.
Their ambition is to not only sustain lands, but to regenerate ecosystems. They believe beauty goes beyond what the eye can see.
From seed to skin, they have a holistic in our approach and have always been ‘Cultivators of Change’. At L’Occitane en Provence, they do their best to create positive change for the world, to try to inspire everyone to do the same.
What you'll be doing
Lead by example, representing the L'Occitane's values and philosophy through all customer and team interactions.
Promote a positive and collaborative work environment, encouraging team engagement and communicating feedback or concerns to the Regional Manager.
Deliver exceptional customer experiences, build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty.
Handle customer feedback and complaints professionally, ensuring timely and effective resolutions.
Maintain high standards of visual merchandising, store cleanliness, staff grooming and stock replenishment in line with brand guidelines.
Support daily store operations, including staff scheduling, shop floor coverage, stock movement tracking and inventory audits.
Ensure compliance with retail procedures, company policies, and health, safety and security standards.
Monitor market trends, competitor activity and customer feedback, sharing relevant insights with the Regional Manager and back-office teams.
Support store projects, promotional initiatives and community events to drive sales, increase customer engagement and enhance brand awareness.
Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience.
What you'll need to succeed
Previous experience in retail, preferably within luxury beauty or skincare.
Spa experience, given the store’s spa offering.
Proven ability to lead, coach and motivate a team, supporting individual development and overall store performance.
Strong communication and interpersonal skills, with a customer-first mindset and a passion for delivering exceptional service.
Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration.
Experience in clienteling, VIP relationship management and building long-term customer loyalty.
Knowledge of visual merchandising, stock management and retail operational standards.
A proactive, hands-on approach with strong problem-solving skills and the ability to work independently when required.
Ability to stay informed about market trends, new products and competitor activity.
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.