Summary
Chalhoub Group is hiring a Store Supervisor for Tory Burch at Mall of the Emirates in Dubai. The role supports store performance by driving sales targets, monitoring KPIs, building VIP customer relationships, and managing the team. Duties include coaching and developing employees, supporting omnichannel customer experiences, overseeing e-commerce orders, and ensuring store processes and visual merchandising standards are followed. Applicants should have fashion retail team leadership experience, strong talent-development skills, knowledge of fashion trends, and a record of achieving sales and repeat clientele.
The posting
As published on chalhoubgroup.com. Pulled from the employer's site and shown as they wrote it.
INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What you'll be doing
Our Store Supervisor is responsible for supporting the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.
Key Responsibilities
Drive the Business
Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
Define, execute and monitor the store action plan to achieve sales targets and KPIs.
Manage the customer database to build strong relationship with customers and create future potential selling opportunities
Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
Think hybrid by leveraging all type of point of sales online and offline.
Team Leadership and Development
Provide a clear vision to the team about the business and store’s vision and key directions
Identify, recruit, develop and retain strong talents
Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth.
Ensure performance improvement plans are discussed and documented in a transparent manner.
Customer Experience
Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
Operational Excellence
Ensure all sales and operational policies and procedures (SOP’s) are followed and maintained in the store.
Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.
Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
What you’ll need to succeed
Prior experience as a Store Supervisor, Store Leader
Experience with managing a team within fashion retail
Strong experience with managing and growing talent
Very strong knowledge on fashion, runways and trends in the regional and global market
Professional, friendly and people-driven
Experience with achieving strong sales, returning clientele and CRM
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.