Summary
Fakeeh Care Group is hiring a Store Supervisor in Jeddah to manage store operations, sales performance, customer experience, and compliance with company standards. Responsibilities include leading the store team, managing stock and merchandising, handling customer complaints, overseeing POS and insurance transactions, and reporting results to the Area Manager. Applicants should have 3–5 years of experience in retail or optical operations and strong store management, sales, and team leadership skills. A bachelor’s degree is required, with Optics or a related field preferred; excellent written and spoken English and Arabic are required.
The posting
As published on fakeeh.care. Pulled from the employer's site and shown as they wrote it.
Job Purpose:
To manage the full store operations of standard branches, driving sales performance, customer experience, and operational excellence, while ensuring compliance with company standards.
Key Responsibilities and Duties:
- Achieve store sales targets and improve conversion & ATV.
- Execute promotions and ensure daily sales follow-up.
- Act as store owner accountable for revenue and results.
- Ensure delivery of excellent customer service standards.
- Handle customer complaints and ensure resolution.
- Build customer relationships and support retention.
- Supervise and guide store team on daily performance.
- Ensure proper scheduling, coverage, and productivity.
- Provide on-floor coaching and support team development.
- Manage daily store operations (opening, closing, readiness).
- Ensure store cleanliness, display, and brand standards.
- Handle maintenance, operational issues, and store needs.
- Ensure product availability and stock accuracy.
- Monitor fast/slow-moving items and report gaps.
- Maintain proper display and merchandising standards.
- Ensure accurate invoicing and POS usage.
- Monitor insurance transactions and compliance.
- Prevent errors, misuse, or policy violations.
- Monitor store expenses and ensure cost efficiency.
- Ensure proper cash handling and daily closing accuracy.
- Track pending orders and reduce undelivered sales.
- Report on store performance, risks, and issues to Area Manager.
- Coordinate with merchandising, marketing, and operations.
- Ensure timely and accurate reporting.
- Ensure adherence to company policies and procedures.
- Maintain safety, regulatory, and operational standards.
- Act as role model in professionalism and discipline.
- Ensure assigned SVR action items are executed on time, and support maintaining store compliance with required operational and service standards.
- Other duties as assigned within the scope of the job.
Requirements
Skills and Abilities:
- Strong sales and store management skills.
- Ability to lead small teams and drive performance.
- Good understanding of POS, insurance, and store operations.
- Strong problem-solving and decision-making ability.
- Ability to work under pressure and manage multiple tasks.
Experience:
- 3–5 years in retail/optical operations.
Education:
- Bachelor’s degree (Optics or related preferred).
Language:
Excellent command of oral and written English and Arabic.
Licenses / Certifications:
N/A