Supply Chain Manager

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

Role summary

Working closely with the Supply Chain 3PL Director, the Supply Chain Manager is responsible for leading and optimizing supply chain operations across the Middle East region. This role focuses on driving continuous improvement, enhancing service levels, reducing costs, and supporting business growth through strong warehouse, logistics, systems, and supplier management. The role will lead key supply chain projects, manage strategic warehouse and logistics partnerships, support regional expansion initiatives, and provide performance insights through KPI reporting and analysis. The successful candidate will also develop a small team while driving operational excellence across the regional supply chain network.

What you'll be doing

Operations & Continuous Improvement

• Lead supply chain improvement initiatives focused on reducing lead times, improving service levels, optimizing replenishment models, and driving operational efficiencies across the Middle East region.

• Identify, implement, and manage automation, system enhancement, and process improvement projects to support business growth and scalability.

• Lead the transformation and continuous improvement of regional supply chain planning processes in line with current and future business requirements, developing scalable, agile and flexible supply chain solutions to support business growth and operational efficiency.

• Support new market entries, store openings, relocations, and outlet launches, ensuring supply chain readiness and operational execution.

• Act as the primary escalation point for supply chain, logistics, and warehouse-related issues, driving timely resolution and continuous improvement.

• Develop and implement an effective Sales and Operations Planning (S&OP) process, working cross-functionally with commercial, retail, finance and supply chain stakeholders to align demand, inventory and operational capacity with business requirements.

Systems & Technology

• Lead regional supply chain systems projects, including ERP implementations and integrations.

• Take ownership of system testing, process validation, and data integrity between all systems.

• Drive system utilization and reporting enhancements to improve visibility, decision-making, and operational performance.

Warehouse & Logistics Management

• Oversee the performance of regional warehouses and logistics partners, ensuring service levels, operational KPIs, and lead-time targets are achieved.

• Monitor inbound and outbound operations, inventory accuracy, capacity planning, stock integrity, and delivery performance.

• Manage courier, freight, and logistics provider relationships, including contract negotiations, service level agreements (SLAs), performance reviews, and continuous improvement initiatives.

• Coordinate aged stock movements, re-export activities, and inventory optimization programs where required.

• Manage bi-annual stocktakes for global and regional 3PL’s.

Performance & Reporting

• Develop and maintain operational dashboards, reports, and KPIs to measure warehouse, logistics, and supply chain performance.

• Provide regular performance analysis, recommendations, and business updates to regional and global stakeholders.

• Ensure supply chain processes, quality standards, and best practices are documented, maintained, and consistently applied.

Financial Management & Compliance

• Partner with Finance to reconcile logistics costs, freight spending, duty and VAT reporting, and purchase order accuracy.

• Manage logistics budgets, invoice approvals, and cost-control initiatives to ensure financial compliance and cost efficiency.

• Lead upstream product, customs, packaging, and labelling compliance initiatives to support regulatory requirements across the region.

People Leadership

• Lead, coach, and develop the regional supply chain team, fostering a high-performance culture focused on collaboration, accountability, and continuous improvement.

• Mentor and support team members, including direct reports, to build capability and create a strong operational foundation for future growth.

What you’ll need to succeed

• 5+ years’ experience in Supply Chain, Logistics, or Retail Operations.

• Proven leadership experience managing teams and key stakeholders.

• Strong project management and continuous improvement capability.

• Experience managing logistics providers, contracts, and supplier performance.

• Advanced ERP, systems integration, and data analysis skills.

• Strong knowledge of international logistics, warehousing, customs, VAT, and compliance.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.