Summary
Oracle is hiring a Support Engineer II for its Oracle Health Support organization in Dubai. The role provides functional and technical support for Oracle Cerner technologies, investigates client issues, troubleshoots workflows, and supports incident resolution and application maintenance. Applicants need a bachelor’s degree or equivalent relevant experience and at least six years of experience in HCIT, support, implementation, project or program management, client relationship management, or related client-facing work. Experience with Cerner Millennium Pharmacy and Point of Care products, fluent English, and availability for an on-call rotation are required; Arabic and clinical experience are advantages.
The posting
As published on oracle.com. Pulled from the employer's site and shown as they wrote it.
Who We Are
At Oracle, we put people at the center of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients and providers to payers and populations, we help improve health, reduce costs, and enhance the healthcare experience.
Oracle Health provides secure, reliable healthcare solutions that connect clinical, operational, and financial data to improve care and support better decision-making around health and well-being.
As a global leader, Oracle is looking for a Support Engineer to join our Support organization. In this role, you will provide functional and technical expertise to Oracle Health clients, helping resolve complex issues, maintain critical applications, and deliver meaningful outcomes for both Oracle and our clients.
Responsibilities
What You'll Do
As a Support Engineer, you will work in a collaborative team environment to support Oracle Cerner technologies. You will investigate, troubleshoot, and resolve client issues while helping ensure application stability and a high-quality client experience.
You will be responsible for:
- Providing functional and technical expertise to clients using Oracle Cerner solutions.
- Prioritizing, planning, and managing issue resolution independently and with cross-functional teams.
- Investigating front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows.
- Troubleshooting workflows internally and externally to identify root causes and support resolution.
- Creating and maintaining documentation, knowledge transfer materials, and investigation records throughout the support lifecycle.
- Supporting incident resolution and application maintenance to help deliver value for Oracle and its clients.
- Collaborating in a fast-paced support environment to address client needs and improve outcomes.
What You’ll Bring
- Bachelor’s degree in Information Technology, a related field, or equivalent relevant work experience.
- At least 6 years of experience in one or more of the following areas:
- Healthcare information technology, or HCIT
- HCIT support
- Software implementation
- Project or program management
- Client relationship management
- Other client-facing or HCIT solution work
- Experience working with Cerner Millennium Pharmacy and Point of Care products or related components.
- Willingness to participate in an on-call rotation as needed.
- Fluent English language skills.
Nice to Have
- Arabic language skills.
- Clinical background or experience working in a clinical healthcare setting.
- Experience working in Application Managed Services or SolutionWorks business units.
What We Offer
- Oracle offers a competitive salary and exciting benefits designed to support your career, well-being, and work-life balance. You can expect:
- Flexible working options to help you do your best work.
- Learning and development opportunities to advance your career.
- Core benefits that support your health and well-being.
- An inclusive culture that celebrates what makes you unique.
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Qualifications
Career Level - IC2