Teaching Assistant – Applied Media (Digital Media)

JOB OBJECTIVE
The Teaching Assistant, Computer Information Science supports faculty and students within the Computer Information Science program areas by maintaining the college's laboratories and workshops. The incumbent's scope of work includes the installation, demonstration, maintenance and troubleshooting of equipment and facilities. This is a hands-on role which will have the Teaching Assistant working closely with faculty and students in the laboratory. The incumbent sets up the lab in preparation for experiments and will include up to 10 hours per week of instructional duties.
ACADEMIC QUALIFICATIONS

• A Bachelor's Degree or equivalent in Computer Science, Information Technology, Engineering or other relevant discipline is required
• A Master's Degree in a relevant discipline is desirable
• Membership to a relevant internationally recognized professional association is highly desirable
• Current advanced industry certifications such as Microsoft, Cisco, Security/Networking, Server and/or Hardware are preferred

SKILLS AND EXPERIENCE

• Preference is given to candidate with at least 3 years of progressive hands-on experience in hardware and software support
• Ability to understand the queries of customers and direct them to the appropriate resource
• Practical experience with PC and OS support troubleshooting and implementation
• Strong troubleshooting and problem-solving skills
• Experience in a complex networking environment with CISCO equipment is preferred
• A high degree of computer literacy and demonstrated ability to integrate technology in the workplace
• Strong verbal and written communication skills and a demonstrated competency to interact with people at all levels of the organization
• Good customer service and organizational skills
• The ability to work effectively as part of a team in a multi-cultural environment
• The ability to cope with pressure in a positive manner while working to deadlines within a busy and demanding environment
• A demonstrated willingness to engage in professional development activities in order to improve current skills and acquire new skills, and to adapt to the evolving needs of the organization
• Previous teaching assistant experience is preferred

LANGUAGE

• Fluency in written and spoken English is essential
• Knowledge of Arabic is desirable but not a requirement

DUTIES AND RESPONSIBILITIES

• Provides timely lab support to faculty, staff and students
• Maintains a schedule of preventative maintenance for all equipment and keeps adequate manuals and maintenance logs for equipment and parts
• Observes and reinforces safety and housekeeping procedures and protocol within the lab
• Maintains systems and procedures to track borrowed equipment and tools
• Recommends solutions to continuously improve lab operations
• Controls the distribution of consumable materials and ensures adequate inventory levels for supplies within the lab
• May assemble new or modified equipment such as servers, workstations, routers, switches and systems
• Receives, installs, maintains and assists with ordering of lab equipment and supplies
• Interacts regularly with suppliers regarding the purchases of new equipment
• Demonstrates the use of equipment within the lab
• Provides teaching assistance to CIS Faculty during laboratory sessions
• Assists in the development and maintenance of teaching materials
• Supports faculty and students in the design, planning and execution of student projects as required
• Performs teaching duties as required
• Contributes to the development of the HCT by observing and implementing College and system-wide policies and procedures, and by participating in extra-curricular activities and community events
• Develops an awareness of and respect for the customs and cultures of HCT students and employees
• Travels to other HCT colleges to attend meetings, workshops