Summary
Rotana Hotels is seeking a Team Leader - Guest Services for its Front Office team in Khobar, Saudi Arabia. The role provides personalized service to guests, with a focus on Club Rotana and VIP guests, and coordinates amenities, welcome letters, room allocations and special requests. Responsibilities also include responding to guest inquiries, maintaining profiles in the Opera guest profile system, preparing VIP arrival reports and making courtesy calls. Saudi nationality is preferred.
The posting
As published on rotana.com. Pulled from the employer's site and shown as they wrote it.
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
• Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
• Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
• Maintain and update guest history profiles through the Opera guest profile system
• Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
• Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
• Give courtesy calls and complete the daily call log as per established guidelines
Job Details
Posted Date:
2026-10-04
Job Location:
Saudi Arabia - Khobar
Department:
Front Office
Preferred Candidate
Nationality:
Saudi Arabia