Summary
Al-Futtaim is building a pool of Technical Advisors for future opportunities across the UAE. The role supports complex vehicle diagnosis and repair, including confirming customer concerns, advising workshop teams, managing technical aspects of warranty repairs, and preparing technical reports. It also involves maintaining diagnostic equipment and coaching technicians. Applicants need an automobile or mechanical engineering diploma or degree, relevant certifications, a valid UAE driving licence, and at least seven years of automotive dealership experience, including two years in a similar role.
The posting
As published on alfuttaim.com. Pulled from the employer's site and shown as they wrote it.
Job Requisition ID: 182096
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
Are you an experienced automotive technical professional with advanced diagnostic expertise and a passion for solving complex vehicle concerns?
We are currently building a strong pool of talented Technical Advisors for future opportunities across the UAE.
As a Technical Advisor, you will provide technical guidance and support for complex vehicle repair and diagnostic cases. You will work closely with customers, Service Advisors, and workshop technicians to understand concerns, confirm symptoms, conduct road tests where required, and guide the repair process with a strong focus on resolving issues correctly the first time.
You will also play an important role in supporting technical development within the workshop by sharing knowledge, coaching technicians, and promoting high standards of quality, safety, and customer satisfaction.
What You Will Do
- Interact with customers to understand complex vehicle concerns and accurately confirm reported symptoms.
- Conduct vehicle observations and road tests to support diagnosis where required.
- Provide technical consultation and guidance to Service Advisors and workshop technicians.
- Support the diagnosis and resolution of advanced general repair cases with a strong focus on fixing concerns correctly the first time.
- Manage technical aspects of vehicle warranty repairs in accordance with established processes and requirements.
- Prepare and communicate technical findings and reports.
- Ensure diagnostic tools and equipment are available, updated, maintained, and periodically checked.
- Support compliance with health, safety, workshop, and operational standards.
- Provide on-the-job technical coaching and support to technicians.
- Contribute to the assessment and development of diagnostic technicians.
Required Skills to Be Successful
- Strong automotive diagnostic and advanced general repair knowledge.
- Excellent troubleshooting and problem-solving skills.
- Strong understanding of automotive diagnostic tools and equipment.
- Ability to diagnose and support the resolution of complex technical concerns.
- Strong customer complaint-handling skills.
- Excellent written and verbal communication skills in English.
- Strong attention to detail and technical reporting capabilities.
- Ability to coach and provide technical guidance to workshop technicians.
- Ability to work effectively within a multicultural environment.
- Continuous improvement and quality-focused mindset.
About the Team
You will be part of a professional Aftersales workshop team, working closely with Workshop Managers, Service Advisors, technicians, warranty teams, and technical specialists.
The role requires strong collaboration across both customer-facing and technical teams to ensure complex vehicle concerns are accurately diagnosed and resolved. You will also contribute to the ongoing technical development of workshop colleagues through coaching, knowledge sharing, and on-the-job support.
What Equips You for the Role
- Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
- Relevant automotive technical certifications.
- Valid UAE driving licence.
- Minimum 7 years of overall experience within automotive dealerships, including at least 2 years in a similar Technical Advisor or Diagnostic Master Technician role.
- Advanced vehicle diagnostic and technical troubleshooting capabilities.
- Additional technical development certifications are an advantage.
- Excellent written and spoken English.
- Strong customer handling, problem-solving, and communication skills.
- Keen attention to detail and commitment to high-quality repair standards.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.