Summary
NAFFCO is seeking a Technical Sales Support professional for its fire-rated steel door solutions in Dubai. The role supports sales teams and customers with technical enquiries, specifications, tenders, quotations, product documentation and after-sales service. It also coordinates with production, logistics, design and quality teams to support accurate orders and delivery. A technical qualification or equivalent experience is required, and 2+ years of relevant experience is preferred.
The posting
As published on naffco.com. Pulled from the employer's site and shown as they wrote it.
Role Overview
The Technical Sales Support - Fire Rated Steel Doors will provide technical and commercial support to sales teams to ensure correct specification, compliant supply and successful handover of fire rated steel door solutions. The role combines product knowledge, regulatory awareness and customer-facing skills to support tendering, quoting, technical queries and after-sales service delivery.
Key Responsibilities
Customer and sales support: Respond to technical and commercial enquiries from customers, architects, contractors and sales colleagues via phone, email and ticketing systems; provide timely, accurate and professional advice.
Specification and compliance: Interpret project specifications, architectural and building services drawings to determine appropriate fire rated door assemblies, frames, hardware and glazing requirements; ensure solutions meet relevant fire and building regulations and standards.
Pre-sales and tender support: Prepare technical input for tenders and quotations, produce product schedules, datasheets, drawings and scope clarifications; support sales meetings and presentations.
Technical documentation: Produce and maintain technical documents including cut sheets, installation instructions, testing certificates, fire rating evidence and system diagrams to support procurement, installation and commissioning.
Cross-functional coordination: Work closely with production, logistics, design and quality teams to ensure accurate Bill of Materials, lead times and delivery instructions; track order progression and communicate status to stakeholders.
Continuous improvement: Identify recurring issues, customer feedback and product performance trends; contribute to product development, process improvements and knowledge base updates.
Essential Skills & Competencies
Technical understanding: Strong knowledge of fire rated steel doors, frames, hardware & materials and glazing; able to interpret technical drawings and product specifications.
Regulatory awareness: Familiarity with international fire safety standards, certification schemes and building regulations relevant to fire doors.
Communication skills: Excellent verbal and written communication; able to explain technical matters clearly to customers, specifiers and non-technical stakeholders.
Customer focus: Strong customer service orientation with the ability to manage expectations and build trust.
Organisational ability: Able to prioritise multiple enquiries, maintain accurate records and meet deadlines in a fast-paced environment.
IT proficiency: Experience with CRM/ticketing systems, Microsoft Office (Excel, Word) and the ability to create or annotate technical drawings (AutoCAD or similar is advantageous).
Desired Traits
Problem solving: Practical and analytical approach to diagnosing site issues and proposing pragmatic solutions.
Collaborative: Works well across commercial, technical and operational teams to achieve positive outcomes.
Attention to detail: Focus on accuracy and compliance when reviewing specifications, producing documentation and advising on installations.
Proactive mindset: Anticipates customer needs and takes initiative to prevent issues and improve service levels.
Qualifications & Experience
Technical qualification in Building Services, Construction, Carpentry, Architectural Technology or a related discipline, or equivalent practical experience.
2+ years’ experience in technical sales support, specification, site liaison or a similar role within the fire door, glazing or joinery sector preferred.
Practical understanding of fire door testing, certification and installation practices; experience with third-party certification schemes is advantageous.
Experience using CRM/ticketing systems and familiarity with CAD tools (AutoCAD) is desirable.