Summary
Intertec Systems is seeking a Technical Support Engineer for end-user support in Dubai. The role covers installing and maintaining computers, peripherals, operating systems and applications, as well as configuring accounts and security settings. The engineer will assist end-users, including top management users, diagnose hardware, software and connectivity issues, provide remote support, and escalate issues when needed. Applicants should have a degree, 4+ years of experience, hands-on Windows and macOS experience, and knowledge of ITSM tools such as ServiceDesk Plus, KPIs and SLAs.
The posting
As published on intertecsystems.com. Pulled from the employer's site and shown as they wrote it.
Job Title: Technical Support Engineer - End User Support
Job Purpose: END-USER Support – Field Support Engineer
Qualification: Graduation
Certification: CCNA, MCSA, CompTIA A+
Experience: 4 + Years
Responsibilities:
- Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.
- Software Installation: Install and configure operating systems, office applications, and other software as required by users.
- System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.
- End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues.
- Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
- Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
- Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks.
- Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.
Mandatory:
- Candidate must have hands-on experience in Windows and MAC OS.
- Must have supported end-users, Top Management Users.
- Must know about KPI's , SLA's and knowledge about ITSM tools like ServiceDesk Plus.
- Good communication skills verbal and written.
- Working knowledge of office automation products and computer peripherals, like printers and scanners.
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
- Good Communication Skills (Written + verbal)