Summary
EuroTech provides technology solutions and IT services in the UAE and KSA. The Technical Support Specialist delivers Level 1 and Level 2 support, manages tickets within agreed SLAs, troubleshoots networks and systems, and maintains technical documentation. The role also supports Windows and macOS devices, Microsoft 365, servers, storage, backup, and user onboarding. Applicants need at least five years of similar experience, strong troubleshooting skills, and fluent spoken and written English; relevant certifications or equivalent practical experience are requested.
The posting
As published on eurotechme.com. Pulled from the employer's site and shown as they wrote it.
About EuroTech:
Founded in 2009 and thriving within the vibrant environments of the UAE and KSA, EuroTech specializes in delivering cutting-edge technology solutions that empower businesses to excel in the digital age. This mission is supported by our extensive experience in delivering projects that cater to a broad spectrum of requirements, from small-scale installations to large, multifaceted initiatives for governmental bodies.
What truly sets EuroTech apart is our determined commitment to quality and meticulous attention to detail. We pride ourselves on our ability to enhance productivity and performance for our clients through well-managed solutions and masterful project delivery. Our services are backed by a diverse team of experienced professionals who provide outstanding support and advice, ensuring our solutions not only meet but exceed our client's expectations.
EuroTech is proud to have established strong alliances and secured industry accreditations with leading IT giants, including Cisco, HP, Microsoft, Meraki, and Apple, among others. These strategic partnerships and our collaborative efforts with key players enable us to design, deploy, and support the most suitable and cost-effective technology solutions for our customers.
Job Description:
We are looking for an experienced and customer-focused Level 1–2 Technical Support Specialistto provide day-to-day technical support across user devices, networking, Microsoft platforms, servers, storage, and backup systems.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support to customers and end users
- Respond to, manage, and resolve support tickets in accordance with agreed SLAs
- Deliver high-quality remote and telephone-based customer support
- Troubleshoot LAN, WAN, Internet, VPN, and general network connectivity issues
- Diagnose IP addressing, subnetting, VLAN, DNS, and DHCP-related issues
- Support and troubleshoot Windows Servers, switches, firewalls, storage, and backup solutions
- Administer and troubleshoot Active Directory Domain Services, user accounts, permissions, and Group Policy
- Support Microsoft 365 services and common user access issues
- Troubleshoot Windows and macOS desktop operating systems and applications
- Escalate complex technical issues to senior engineers or third-party vendors where required
- Maintain accurate ticket notes and technical documentation
- Assist with user onboarding, device configuration, and general IT administration
Key Requirements:
- 5+ years' experience in a similar IT support role
- CCNA, MCP, MCSA, Azure certifications, or equivalent practical experience
- Strong understanding of TCP/IP networking, subnetting, VLANs, DNS, and DHCP
- Experience supporting Windows Server, Active Directory, Group Policy, and Microsoft 365
- Experience troubleshooting switches, firewalls, storage, backup, and connectivity issues
- Good working knowledge of both Windows and macOS client operating systems
- Fluent in spoken and written English
- Professional, well-spoken, and customer focused
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple support tickets and work within agreed SLAs