Technical Writer

Technical Writer is repsonsible to develop, review, maintain, and control Flight Operations manuals, ensuring accuracy, clarity, consistency, and full compliance with GACA regulations, aircraft manufacturer specifications, and company operational standards. During the AOC certification phase, the Technical Writer will manage intensive manual development and regulatory submission cycles. In steady state, the role ensures continuous compliance and operational consistency across all Flight Operations documentation. The role works closely with the Director of Flight Operations, relevant post holders, flight crews, and subject matter experts to ensure operational documentation is properly structured, reviewed, approved, and distributed in accordance with regulatory requirements.

Key Responsibilities

1. Technical Writing and Manual Development

• Draft, edit, and maintain Flight Operations manuals, standard operating procedures, checklists, and other operational documentation.
• Translate technical and regulatory requirements into clear, accurate, consistent, and user-friendly procedures.
• Develop documentation based on inputs from relevant post holders, operational teams, aircraft manufacturer manuals, and applicable regulatory publications.
• Ensure consistency in terminology, formatting, numbering, cross-references, and document structure across all manuals.
• Maintain standard templates and technical writing conventions for controlled operational documentation.

2. Regulatory Compliance

• Ensure that manuals and procedures reflect applicable GACA regulations, approved operational specifications, aircraft manufacturer requirements, and company policies.
• Maintain and update the regulatory compliance matrix, mapping regulatory requirements to the relevant manual sections.
• Identify gaps, inconsistencies, and outdated references in existing documentation and coordinate corrective revisions.
• Monitor regulatory amendments and manufacturer publications to determine their impact on Flight Operations documentation.

3. Review and Approval Coordination

• Coordinate manual reviews with the relevant post holders and subject matter experts.
• Consolidate review comments, incorporate agreed changes, and maintain a record of comments and their resolution.
• Track review milestones, stakeholder sign-offs, and approval status to ensure manuals are finalised within agreed timelines.
• Prepare documentation for DFO approval and regulatory submission, as applicable.

4. Document Control and Revision Management

• Maintain the master library of Flight Operations manuals and associated technical documentation.
• Control revision numbers, amendment records, effective dates, revision summaries, and document distribution.
• Ensure that only current and applicable versions are available to authorised users through approved document management systems, including the Electronic Flight Bag (EFB), where applicable.
• Withdraw or archive obsolete versions in accordance with document control procedures.
• Maintain an accurate audit trail of document revisions, reviews, approvals, and distribution.

5. GACA Submission Support

• Compile comprehensive manual submission packages including regulatory cross-references, compliance matrices, revision histories, and supporting documentation.
• Coordinate with the DFO and post holders to prepare timely responses to GACA technical comments, deficiency notices, and requests for clarification.
• Maintain detailed tracking of GACA submission milestones, comment resolution status, and approval timelines.
• Prepare corrected manual versions and resubmission packages to address regulatory feedback within required timelines.
• Maintain complete records of all regulatory correspondence, submission versions, and approval documentation.

6. Change Management and Documentation Consistency

• Incorporate changes arising from regulatory amendments, aircraft manufacturer updates, operational requirements, safety recommendations, and audit findings.
• Review manuals, checklists, and training materials to identify conflicting instructions, duplicated content, or inconsistencies.
• Coordinate the preparation of revisions, temporary amendments, and operational notices, as applicable.
• Ensure that significant changes are communicated to the relevant operational personnel in a timely manner.

7. Audit and Quality Assurance Support

• Support internal audits, GACA inspections, and compliance reviews by providing current manuals, revision histories, approval records, and supporting evidence.
• Conduct periodic documentation reviews to identify errors, outdated references, formatting inconsistencies, and compliance gaps.
• Support the resolution of documentation-related audit findings and monitor corrective actions through closure.

8. Stakeholder Coordination and Communication

• Work closely with the DFO, relevant post holders, flight crew, Flight Dispatch, Training, Safety, and Compliance teams to obtain and validate technical inputs.
• Coordinate the communication of significant manual revisions and procedural changes to affected personnel.
• Support user briefings on revised documentation and document access procedures, where required.

Requirements

Educational Qualifications:

• Bachelor’s degree in Aviation, Aeronautical Engineering, English, Technical Communication, or a related discipline.

Professional Experience:

• Minimum 2-3 years of technical writing or aviation documentation experience
• OR minimum 1-2 years in Flight Operations with strong technical writing capability.

Competencies Required:

• Knowledge of aviation regulations, preferably GACA requirements, and familiarity with aircraft manufacturer documentation.
• Understanding of flight operations manuals, standard operating procedures, and controlled document management.
• Excellent technical writing, editing, proofreading, and document formatting skills.
• Strong attention to detail, analytical ability, and proficiency in Microsoft Office and electronic document management systems.
• Ability to coordinate with multiple stakeholders and manage concurrent assignments within defined timelines.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Familiarity with document management systems (SharePoint, OneDrive, or similar)
• Ability to learn specialized aviation documentation software.
• Knowledge of Electronic Flight Bag (EFB) distribution systems.

• Familiarity with GACA Part 119/121 regulations is preferrable.