Summary
Hilton is hiring a Telephone Operator at The Plaza Doha LXR Hotels and Resorts in Doha, Qatar. The role involves answering and directing calls, coordinating guest requests with hotel departments, and sharing information about hotel services and local attractions. Duties also include wake-up calls, message delivery, emergency calls, and resolving guest concerns. The posting emphasizes courteous communication, teamwork, integrity, and accountability.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Telephone Operator, you’re not just answering calls and connecting guests to the right services, you’re spreading the light and warmth of hospitality by delivering professional, efficient, and personalized assistance that enhances every guest’s stay.
Responsibilities
Here's what you'll do during a typical day:
- Manage guest communications: Answer and direct incoming calls promptly and professionally, ensuring all guest inquiries and requests are handled efficiently.
- Coordinate guest requests: Liaise with hotel departments to ensure guest needs, service requests, and special arrangements are communicated and fulfilled in a timely manner.
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel facilities, services, promotions, and local attractions to assist guests effectively.
- Support seamless communication: Handle wake-up calls, message taking and delivery, emergency calls, and internal communications in accordance with hotel standards.
- Delight our guests: Deliver courteous, personalized service on every interaction, resolve guest concerns with care and urgency, and ensure a positive guest experience through effective communication.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.