Summary
Millennium Hotels and Resorts is seeking a Telephone Operator in Dubai. The role involves handling Guest calls professionally, answering queries, taking messages, arranging wake-up calls and transferring calls through the hotel switchboard. The operator coordinates with hotel departments, maintains knowledge of hotel services and local offerings, and uses the Opera Guest Profile System. The role also includes recording long-distance calls and following environmental, health and safety procedures.
The posting
As published on millenniumhotels.com. Pulled from the employer's site and shown as they wrote it.
As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
Key Job Responsibilities:
- Professionally and warmly receive each Guest call, ensuring a friendly interaction.
- Foster effective communication with all relevant departments to ensure seamless service delivery.
- Address every query with politeness and courtesy, consistently exceeding Guest expectations.
- Greet Guests by name upon calling, adhering to the established standard.
- Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
- Cultivate awareness of Guest profiles through the Opera Guest profile system.
- Complete long-distance call vouchers and accurately record them on the traffic sheet.
- Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
- Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
- Take messages for Guests and Management in accordance with prescribed standards.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.