Summary
Ennismore is hiring a Telephone Operator for Rixos Bab Al Bahr in Ras Al Khaimah, United Arab Emirates. The role handles incoming and internal calls, shares information about resort services, routes guest requests, arranges wake-up calls, and logs follow-ups. The operator also supports emergency communications and coordinates with front office and guest services while protecting guest confidentiality. Applicants need at least 1 year of experience in a similar role at a five-star luxury property and fluent English; Russian or another additional language is an asset. Accommodation and medical insurance are provided, along with duty meals and vacation benefits.
The posting
As published on ennismore.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.
WHAT WE OFFER
We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.
SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Accommodation and Medical Insurance Provided
Job Description
Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards
Provide accurate information about resort facilities, services, events, dining options, and operating hours
Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)
Take and relay wake-up call requests, ensuring they are executed accurately and on time
Manage emergency calls calmly and follow established safety and security procedures
Maintain guest confidentiality and handle sensitive information with discretion
Log guest requests, complaints, and follow-ups in the system to ensure timely resolution
Coordinate with front office and guest services to support VIPs, special requests, and personalized services
Operate the hotel’s PBX/telephone system and ensure correct call routing
Handle international calls and assist guests with language or communication needs when required
Maintain a courteous, calm, and polished telephone etiquette at all times
Support other departments during peak hours or special events as needed
Qualifications
Excellent verbal communication and listening skills
Pleasant voice and professional telephone manner
Strong knowledge of resort services and layout
Ability to multitask and remain calm under pressure
Customer-focused mindset aligned with luxury hospitality standards
Minimum 1 year experience in a similar role within 5 star luxury property
Fluent on English languaage any additional language (Russian) is an asset.