Summary
United Motors Group is hiring a Telesales Consultant in Jeddah, Saudi Arabia. The role involves contacting prospective and previous customers, answering questions about vehicles, pricing, financing, parts and availability, and converting leads into sales or showroom test drives. The consultant will record customer interactions in the CRM and work toward call-volume, conversion and revenue targets. Applicants should have 1 to 3 years of experience in telesales, customer care or car dealership sales, along with strong phone communication skills and familiarity with CRM software and MS Office.
The posting
As published on umc.com.sa. Pulled from the employer's site and shown as they wrote it.
Job Duties and Responsibilities
- Outbound Calling: Reach out to new leads, past buyers, and marketing campaign responses to pitch car models or automotive services.
- Lead Conversion: Answer questions regarding vehicle specs, pricing, and finance options to close deals or book showroom test drives.
- Customer Support: Handle inbound client inquiries, solve problems, and provide detailed information about car parts or vehicle availability.
- CRM Management: Log all client interactions, update contact databases, and schedule follow-up tasks using company software.
- Target Achievement: Meet daily call volume metrics, conversion quotas, and monthly revenue goals.
Requirements
Requirements
Key Requirements and Skills
- Experience: 1 to 3 years of background in telesales, customer care, or car dealership sales.
- Communication: Exceptional verbal persuasion, active listening, and negotiation abilities over the phone.
- Industry Knowledge: Understanding of vehicle features, market pricing trends, and basic auto financing.
- Technical Skills: Comfortable using CRM software, MS Office, and digital communication tools like WhatsApp Business