Summary
Qatar Duty Free, part of Qatar Airways Group, is hiring a Till Assistant for its retail shops at Hamad International Airport in Doha. The role involves processing sales through the POS system, handling cash and other payments, checking the float, and accounting for cash variances at the end of each shift. The assistant is also expected to provide courteous customer service, address customer complaints, and maintain the security and confidentiality of cash, stock, and company information. No salary or visa conditions are stated.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
Calling all ambitious Retail professionals to join our Qatar Duty Free team and start writing your own story with Qatar Airways Group.
Qatar Duty Free Company – A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free. The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and cafés covering over 40,000 square meters at the world's best airport, Hamad International Airport.
As a Till Assistant you will be undertake all cash desk sales activities in the shop and provide the best possible customer service in order to maximize sales opportunities within Qatar Duty Free Company retail shops
Responsibilities
- Ensure the float is correct and that all keyed information into the POS terminal is done so accurately.
- Process customer’s transactions efficiently using the QDFC shop's Point of Sale (POS) system and must present the receipts at all times to the customer.
- Handling money/Traveler’s Cheques/Credit cards and any form of payment in a safe, secure and responsible manner.
- Ensure cash and documentation is secure at all times.
- Responsible for the cash variances at the end of the shift.
- Perform other department duties related to his/her position as directed by the Head of the Department
- Providing the highest levels of customer service to both customers of QDFC/QR group and passengers travelling through DIA, ensuring both customers and passengers leave the Duty Free shop feeling that they have been treated in a friendly and courteous manner.
- Ensure that any customer complaints or problems are dealt with properly as they arise
- Process customer’s transactions efficiently, ensuring minimum time spent processing and packing.
- Ensure the highest level of confidentiality with regards to all company documentation, information and statistics.
- Ensure that Supervisor /Duty Manager are notified of any breach of security.
- Ensure that a high degree of security on stocks and cash prevails at all times.
- Ensure that you are aware of the “HOT SPOT or Theft prone areas”.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.