Summary
Qatar Airways is hiring a Transport Duty Supervisor in Doha to manage maintenance activities for the QACC fleet and oversee transport and ramp operations. The role includes training drivers and loading assistants, managing staff rosters and leave planning, and ensuring compliance with ramp safety, security, food safety and customer standards. The supervisor coordinates flight loading and offloading, responds to operational issues, investigates Voyage Reports and deputizes for the Duty Officer. Salary and visa conditions are not stated.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
Transport Duty Supervisor is responsible for managing the maintenance activities of QACC Fleet, training of drivers and loading assistants, and to ensure adherence to Ramp Safety Regulations. You will manage Voyage Reports (VR) investigation, Staff Roster, overtime, vacation planning, and deputizes in the absence of the Duty Officer. Provides official reports and promotes high standards of corporate values throughout the full cycle of operations.
Accountabilities:
- Manage staff, operational functions, meal/product uplifts, On-Time Performance (OTP) and Customer Liaison to ensure that customers are provided with highest standard service
- Supervise and handles delivery to any Complex, Ultra-Long Haul (ULH), VIP, Charters, Private and other ad hoc operations, as and when required in order to ensure safe and on-time operation.
- Monitor adherence to Ramp Safety, Security and Marshalling procedures of High Loaders while performing airside duties in order to ensure that ramp operations staff fully comply with ramp safety requirements.
- Ensure no deviation in quality of service or customer standards by following the food safety procedures, security procedures and the agreed standards between QACC and its customers.
- Suggest training programs for all new and existing staff and provides timely feedback for succession planning.
- Coordinates and prepares action plans and resolution in the event of Operational Emergencies / (Additional) Manpower requirement/Aircraft Changes/HL Technical issues.
- Lead Customer Service Agents, Loading Assistants and Equipment Operators to load/offload flights as per schedule and procedures.
- Provide prompt information to superiors for any incidents and events that requires immediate action/decision.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.