Summary
NEOM is seeking a Transportation and Logistics Coordinator to support community transport operations at NEOM Bay Airport and across NEOM Communities. The role coordinates day-to-day requests and service providers, monitors service performance, handles issues and complaints, and reports operational trends and KPIs. Candidates should have 5 to 7 years of manager-level experience in transport or logistics, strong customer service and communication skills, and confidence using Microsoft Office and related systems. The position is based in NEOM, Saudi Arabia.
The posting
As published on neom.com. Pulled from the employer's site and shown as they wrote it.
Coordinate both the behind-the-scenes and customer-facing operations at NEOM Bay Airport for Community Transport and Logistics, in addition to handling day-to-day operations requests and liaising with suppliers to accommodate the business requirements and maintaining NEOM safety and quality standards in the Transport department around NEOM Communities. Develop the relationship with internal customers and Service providers, to ensure smooth and uninterrupted operations. Ensure the highest customers satisfaction scores by achieving a customer centric approach in all interactions with NEOM community members and Stake holders of NEOM Bay Airport. Monitor performance and resolve issues, complaints to ensure service excellence throughout the operations. Validates and ensure Standards and Hygiene protocols are followed and reported. Coordinate all necessary Driver Standards and Regulations are coordinated regularly. Ensure alignment with all applicable Safe Road guidelines and standards to minimize road accidents and traffic violations. Focus and initiate Service Development and Improvement Coordinate all service providers for day-to-day tasks. And ensure seamless operations liaising with NEOM various stakeholders Conduct analysis of data and utilize that data to monitor trends and prepare reports for community services management. Identify, and report performance failures including unavailability & non-compliance incidents Apply necessary KPI's and ensure timely reporting to the senior management of community and corporate services Perform all other related duties as requested by Transportation & Logistics Manager Possess working knowledge of Transport and Logistics operations. Must have a flexible approach to work and be able to work under pressure and be result oriented. Ability to deal with people in a manner which shows professionalism, sensitivity, tact, and efficiency. Must be confident in using computers, tablets, and software applications, including Microsoft Office and other related systems. Strong customer service focuses on the ability to work to strict deadlines and meet them professionally. Experience of Manager level in Transport / Logistics 5 to 7 years An effective communicator and a problem solver Self-motivation being required at times to work with minimal supervision