Summary
Institute for Healthier Living Abu Dhabi is a clinical care and research organization focused on healthy longevity. The VIP Coordinator is the primary non-clinical contact for VIP patients, coordinating appointments, logistics, hospitality, itineraries, and follow-up communication. The role also maintains patient preference and interaction records, supports service reporting, and escalates complex concerns to the Protocol & VIP Manager. Applicants should have a bachelor’s degree in a relevant field and 3–5 years of patient-facing coordination or administrative experience; hospitality, concierge, VIP, or healthcare coordination experience is preferred.
The posting
As published on ihlad.ae. Pulled from the employer's site and shown as they wrote it.
Job Title: VIP Coordinator
Location: Abu Dhabi, UAE
Job Type: Full-Time
Company Overview:
Our purpose is to help people live healthier lives by focusing on the biological process of aging through advanced clinical care and research using precision diagnostics, lifestyle medicines, proven therapeutics to improve health span, performance and lengthen lifespan.
We are at the forefront of Healthy Longevity Medicine by combining advanced diagnostics with AI-driven risk prediction, digitally enabled clinical care with the highest quality of trained professionals in lifestyle and longevity medicine. We are at the frontier of how to keep people healthy, on the population level as well as tailored programs for individuals.
Our clinical practice—along with our research and innovation arms—are shaping the future of Healthy Longevity medicine, and we invite you to apply and explore these possibilities with us.
Job Purpose:
The VIP Coordinator will act as the primary point of contact for VIP patients, ensuring the smooth and high-quality delivery of all non-clinical services. The role focuses on coordinating the end-to-end VIP experience, including scheduling, logistics, hospitality arrangements, and patient communication.
The coordinator will support the Protocol & VIP Manager in maintaining premium service standards and ensuring that every interaction reflects the organization’s values, cultural sensitivity, and commitment to excellence. The ideal candidate will have strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced, high-expectation environment.
Key Responsibilities:
Patient Experience Coordination
- Act as the primary non-clinical point of contact for VIP patients.
- Support the delivery of a seamless and personalized VIP experience at every stage of the patient journey.
- Coordinate all non-clinical aspects of patient visits, including scheduling appointments, hospitality arrangements, and follow-up communication.
- Maintain a professional and discreet approach when dealing with high-profile patients.
Logistics and Scheduling
- Coordinate patient appointments in collaboration with the clinical and administrative teams.
- Arrange logistics such as transportation, accommodations, and special requests.
- Ensure patient itineraries are well-organized and communicated clearly.
- Provide timely reminders and updates to patients regarding their appointments and services.
Hospitality and Patient Support
- Coordinate personalized hospitality arrangements based on patient preferences.
- Ensure VIP waiting areas and facilities are prepared and maintained to a high standard.
- Support the Protocol & VIP Manager in delivering premium service experiences.
- Maintain accurate records of patient preferences to support a personalized experience.
Cultural Sensitivity and Protocol Support
- Demonstrate cultural awareness and professionalism when interacting with VIP patients from diverse backgrounds.
- Support the implementation of VIP service protocols and guidelines.
- Maintain strict confidentiality when handling sensitive patient information.
Issue Resolution and Escalation
- Address patient concerns promptly and professionally.
- Escalate complex issues to the Protocol & VIP Manager when required.
- Support the team in resolving service-related issues to maintain patient satisfaction.
Reporting and Coordination
- Maintain accurate records of patient interactions, preferences, and service requests.
- Support the preparation of basic reports related to patient experience and service delivery.
- Work closely with clinical, administrative, and operations teams to ensure a coordinated approach to VIP services.
Governance and Compliance
Compliance Responsibilities
- Ensure all VIP coordination activities follow organizational policies and applicable UAE regulations.
- Maintain confidentiality and professionalism at all times when handling patient information.
Decision-Making Authority
- Authorized to coordinate logistics, scheduling, and hospitality arrangements for VIP patients.
- Escalate any sensitive, high-risk, or complex issues to the Protocol & VIP Manager.
Competencies and Skills
Core Competencies
- Integrity & Professionalism
- Discretion and Confidentiality
- Patient-Focused Mindset
- Strong Communication Skills
- Attention to Detail
- Cultural Awareness
- Organization and Time Management
- Adaptability in a fast-paced environment
Technical Skills
- Experience using scheduling systems or CRM tools
- Strong coordination and administrative skills
- Ability to manage multiple priorities simultaneously
- Understanding of high-end customer service standards
Qualifications and Experience
Educational Background
Bachelor’s degree in hospitality management, business administration, healthcare administration, or a related field.
Professional Experience
- Minimum 3–5 years of experience in a patient-facing coordination or administrative role
- Experience in hospitality, concierge services, VIP services, or healthcare coordination is preferred
- Experience supporting high-profile or VIP patients is an advantage
Working Conditions
Work Environment
Primarily office-based with regular patient interaction.
Physical Requirements
Ability to manage extended patient interactions and support coordination tasks throughout the day.
Travel Requirements
Minimal travel may be required for patient coordination or special events.