Summary
RAKBANK is seeking a Virtual Relationship Manager in Dubai to manage an assigned customer portfolio and meet sales and service targets. The role involves reviewing customer relationships for cross-selling opportunities, addressing client needs and resolving queries in line with internal processes and service timelines. Responsibilities include accurate processing, due diligence and compliance with money-laundering and other regulatory requirements. Applicants need a bachelor's degree and at least 2 years of banking or financial services experience focused on relationship management.
The posting
As published on rakbank.ae. Pulled from the employer's site and shown as they wrote it.
What You’ll Be Doing:
- Achieve budgeted sales and service targets within acceptable risk standards.
- Regularly review customer portfolio to identify potential sales/business opportunities/ cross sell existing products.
- Manage a designated portfolio of customer relationships to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
- Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.
- Always comply with the Staff Code of Conduct to ensure a positive image of the Bank is presented to all customers both internal and external.
- Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.
- Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
- Perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department.
- Manging the portfolio allocated in a timely manner to avoid delay or complaint.
- To ensure the client communication and query resolution is aligned with the internal process and TAT.
- Work closely on the client requests/query error free (Mission Zero)
What We’re Looking For:
Minimum Qualification : Bachelor's degree.
Minimum Experience: Minimum of 02 years’ experience in banking or financial services, with a focus on relationship management.
COMPETENCIES:
- Oral and Written Communication
- Sales Acumen
- Relationship Management
- Banking process and knowledge