Summary
IHG Hotels & Resorts is seeking a Waitress for InterContinental Riyadh in Riyadh, Saudi Arabia. The role includes preparing restaurant areas, welcoming guests, taking and serving orders, processing payments, and responding to guest requests. The Waitress will follow food safety and hygiene procedures, coordinate with culinary colleagues, and support upselling and service recovery. At least two years of experience in luxury hotels, reputable restaurants, buffet, or à la carte service is an advantage; good English is required, and Arabic is an advantage.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
KEY RESPONSIBILITIES
· Provide professional service during breakfast, lunch, dinner, buffet and à la carte operations.
· Prepare assigned tables, service stations and restaurant areas before each service.
· Welcome guests warmly and assist with seating when required.
· Present menus and explain dishes, beverages, promotions and daily specials.
· Take food and beverage orders accurately and enter them correctly into the POS system.
· Serve food and beverages according to IHG service standards and sequence of service.
· Maintain menu, beverage, allergen and dietary requirement knowledge.
· Actively upsell food, beverages and promotions to support revenue and average check targets.
· Check guest satisfaction throughout the meal and respond promptly to guest requests.
· Recognize VIPs, returning guests and special occasions.
· Immediately report guest complaints to the Head Waiter or Supervisor and support service recovery.
· Coordinate with Culinary regarding orders, dietary requirements and special guest requests.
· Ensure accurate billing and payment procedures.
· Maintain cleanliness and organization of tables, service stations and restaurant areas.
· Report operational, maintenance or safety issues immediately.
TEAMWORK & TRAINING
· Work closely with the Head Waiter, Supervisor, Culinary and other colleagues to ensure smooth service.
· Support colleagues during busy periods and maintain a positive team environment.
· Attend and actively participate in daily briefings, departmental meetings and scheduled training sessions.
· Participate in menu tastings and product knowledge sessions.
· Continuously develop knowledge of IHG service standards, menu, beverages, allergens, upselling and guest engagement.
· Follow instructions and assigned duties from the Head Waiter, Supervisor and Restaurant Manager.
FOOD SAFETY, HYGIENE & COMPLIANCE
· Follow HACCP, hotel food safety standards and Saudi Arabian regulations.
· Maintain restaurant, buffet, tables and service station cleanliness throughout the shift.
· Follow allergen, food temperature and hygiene procedures.
· Maintain required personal hygiene, grooming and uniform standards at all times.
· Complete assigned operational and hygiene checklists.
· Report maintenance, hygiene and safety concerns immediately.
· Always keep the restaurant inspection ready for internal audits, local authority and external inspections.
QUALIFICATIONS & EXPERIENCE
· Minimum 2 years’ experience in luxury hotels, reputable restaurants, buffet or à la carte service is an advantage.
· Basic knowledge of food, beverages, POS and food safety.
· Strong guest service and communication skills.
· Good English communication skills; Arabic is an advantage.
· Previous IHG, luxury hotel or GCC experience is preferred.