Watch Technician and Sales Executive

Job Requisition ID: 179908

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Retail Sales Executive and Technician is responsible for achieving sales targets and ensuring customer satisfaction through quality after-sales service. The role involves direct interaction with consumers, influencing their perception of the company and products. The successful candidate must maintain seamless coordination with the merchandising, supply chain, and sales teams to ensure optimal synergy and effective operations in the retail location.

What You Will Do:

Sales Responsibilities

• Attend to customers to offer company products (watches), explaining benefits and features at given prices to achieve sales targets.
• Maintain daily sales registers and update them regularly.
• Arrange procurement of watches from main stock when required for sales.
• Assist sales efforts as needed, particularly during high demand periods.

Technical Responsibilities

• Assist senior technician in ordering required spare parts.
• Inform location-specific requirements to ensure continuous parts availability.
• Attend to customer complaints and issue estimates, repairing products as needed.
• Prepare daily service reports and job cards.
• Order placement in principal's service websites.

Showroom Management

• Maintain and upkeep the showroom with an attractive display of watches to motivate potential customers.
• Inform management of specific product quality matters for remedial action.
• Constantly check for uniform patterns of quality matters and inform management.
• Ensure that the showroom creates a long-lasting impression on customers.

Required Skills To Be Successful:

• Customer service skills emphasizing a passion for the retail industry.
• Strong communication and negotiation skills.
• Flexibility, punctuality, and reliability.
• Ability to identify and respond effectively to customer needs.

What Qualifies You For The Role:

• Degree education preferred but not essential.
• Minimum of 5 years experience in servicing quartz and automatic watches, combined with a retail background.
• Proficiency in English; Arabic language skills are preferable.
• Excellent communication and negotiation skills.
• Familiarity with computer use and reporting.
• Must be self-motivated, reliable, and confident with a pleasing personality.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.