Workshop Manager – Commercial Vehicles

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.

Job Purpose

Control and management daily activities of the workshop in order to maintain high level of productivity and quality services motivating the team. Achieve desired customer satisfaction by optimizing allocated resources while meeting and improving workshop's budget and profitability.
The jobholder is responsible for the cost control measures and delivering the financial results of the assigned target

Job Responsibilities

• Identify the new business opportunities, market field and build up business partnership or new business model with new emerging channels in order to improve revenue
• Assist After Sales Manager in preparing annual service targets, and set monthly targets accordingly (Gross Profit, Labour Revenue, No of vehicles serviced, CSI, Productivity, Efficiency, Retention…etc.) and continues monitor the achievement and take necessary proactive action in order to achieve given target
• Manage daily affairs of workshop by monitoring the efficiency, productivity and utilization levels of the workshop and identifying improvement areas through feedback received from customers to ensure that the team achieves required standards of service
• Compile company and Principle’s policies and procedures to ensure ethical, uniform and smooth functioning of the workshop by adhering to industry standards and following best practices to minimize risk and ensure occupational health and safety compliance
• Prepare, submit and communicate monthly reports detailing all key figures associated with the role to the Management for monitoring progress against plans and targets
• Ensure the Work Instructions procedures are properly implemented and completed for quick turnaround time of the vehicle to Ensure repair is conducted with full adherence to manufacturer guidelines
• Monitor availability of the spares & other consumables in coordinate with Parts department and other vendor ensure smooth operation of services
• Resolve escalated customer complaints and implement corrective actions to avoid recurrence in order to improve customer satisfaction index
• Ensure field technical reports are generated and submitted as and when required for product improvement
• Ensure repairs (recall / warranty/ general repair) are carried out as per the guidelines of the manufacture to meet repair quality
• Conducts regular team meetings to review performances, achievements of targets and ensures that employees remain abreast with business outlook
• Monitors, coaches and councils operational team to improve and enhance performance. Provides technical support, necessary tools and information enabling them to accomplish their tasks in fast and efficient manner
• Monitor all service processes and identify opportunities to improve the same and plan appropriate initiatives to implement the improvements
• Update the MRQ with changes in the service department business process to keep QMS documentation up to date
• Ensure the effective achievement of functional objectives through the leadership of function – setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal – in order to ensure that the highest level of performance is achieved

Job Requirements

Qualifications

• Bachelor Degree
• Preferably mechanical or Automobile engineer certifications

Experience

• 7 Years of supervisory work experience in automotive workshop

Knowledge & Skills

• Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources
• Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly
• Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance
• Health and Safety — Knowledge of relevant equipment, policies, procedures of promoting health and safety of self, team, property, etc.

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.