5 jobs
RAKBANK is seeking a Quality Assurance Specialist to monitor and evaluate interactions between Customer Experience Hub employees and customers. The role includes providing constructive feedback, identifying performance gaps, analyzing quality trends, and recommending training or process improvements. The specialist…
Rakbank is seeking a lead to manage and scale the bank's outbound customer engagement capability across collections, sales, retention, relationship management, and customer service. The role covers outbound strategy and campaigns, customer contact models, performance reporting, compliance, and coordination with…
RAKBANK is hiring a Command Centre Lead in Ras Al Khaimah, United Arab Emirates. The role oversees real-time contact channel performance, workforce capacity, dialer operations, incident response, and service recovery. It also develops operational dashboards and insights, coordinates with internal stakeholders, and…
RAKBANK is seeking an Assistant Manager, Business Intelligence in Ras Al Khaimah. The role develops dashboards, reporting standards and performance insights for Voice and Virtual operations, and provides analysis and recommendations to support operational decisions. It also partners with business and operations teams…
RAKBANK is hiring an Assistant Manager to oversee real-time workforce management for its contact centre in Ras Al Khaimah. The role monitors adherence, service levels, queue conditions and staffing, and coordinates corrective actions with Operations, Workforce Management, IT and other teams. Applicants need a…