19 jobs
Bank AlJazira is seeking a Call Center Agent in Riyadh, Saudi Arabia. The role handles customer inquiries, requests and complaints, provides information about banking products and services, records interactions, and escalates complex issues. The agent is also expected to promote relevant products, follow policies and…
Scale AI is hiring an Engagement Manager for its Global Public Sector team in Riyadh. The role develops relationships with government clients, identifies use cases for custom AI applications, manages client concerns, and coordinates delivery with operational and engineering teams. It also involves collaborating with…
Tamara is a fintech platform serving customers and partner merchants across Saudi Arabia and the GCC. The Customer Care Advisor will handle inbound emails and live chats, answer questions, review customer accounts and transactions, and resolve issues while following support scripts and metrics. The role is based…
Tamara is a fintech platform serving customers and merchants across Saudi Arabia and the GCC. The Customer Care Advisor handles customer questions by phone, email, website and live chat, reviews accounts and transactions, and provides accurate explanations and solutions. The role is based on-site in Riyadh and…
Tamara is hiring a Real-Time Analyst for its Workforce Management team, based onsite in Riyadh. The role monitors performance and queue health across phone, chat, and email, makes intraday staffing adjustments, and escalates service-level risks. The analyst also prepares performance reports, tracks adherence and other…
Tamara is a fintech platform headquartered in Riyadh, Saudi Arabia. The Public Engagement Lead manages the team responding to customers across social media, app reviews, and other public feedback channels, overseeing daily operations, quality, and escalations. The role also turns recurring feedback and sentiment…
Cisco is hiring a Customer Experience Manager in Riyadh to lead software adoption and value realization across 2–3 strategic enterprise accounts. The role includes building lifecycle adoption plans, advising senior customer leaders, leading customer value workshops and business reviews, and managing service financials…
Qiddiya Investment Company is seeking a Senior Manager, Digital CX in Riyadh to lead the Customer Experience discipline within its Experience Design function. The role will set the CX roadmap and governance, oversee customer journey and service design, and lead customer research and Voice of Customer programs. It will…
Parsons is hiring an Infrastructure Stakeholder Manager for its PMO team in Riyadh. The role coordinates authorities, consultants, contractors and other stakeholders, and oversees infrastructure and utilities handover activities, approvals, documentation and reporting. The manager will lead a small team, develop…
IHG Hotels & Resorts is seeking a Guest Relations Agent for its luxury hotel brand. The role involves welcoming guests, supporting check-in and check-out, handling complaints and enquiries, coordinating with hotel departments, and following up on guest requests. Applicants should be fluent in Arabic and English…
alfanar is hiring a Call Center Representative in Riyadh to handle inbound and outbound customer calls and service requests. The role includes creating and assigning tickets in Cloud for Customers (C4C), following up on open cases, and keeping customers informed until resolution. Candidates should have a diploma in a…
alfanar is hiring a Call Center Representative in Riyadh, Saudi Arabia. The role handles inbound and outbound calls, identifies customer needs, creates and assigns service tickets in Cloud for Customers (C4C), and follows up through resolution. Duties also include managing voice messages, answering queries, conducting…
alfanar is a Riyadh-based company operating in construction, manufacturing and engineering services. The Customer Service Technician assists with troubleshooting and resolving customer issues, provides technical support or escalates cases, and records customer interactions and resolutions. The role also requires…
Al-Futtaim is hiring a Customer Support Representative for construction equipment at FAMCO KSA in Riyadh. The role handles customer inquiries and complaints, supports showroom operations, and coordinates orders and deliveries with sales, aftersales, warehouse, and logistics teams. Duties also include maintaining…
Majid Al Futtaim is hiring a Customer Care Agent for MAF Retail at its head office in Riyadh, Saudi Arabia. The role handles customer inquiries, complaints, service requests, refunds, and escalations across phone, email, chat, social media, and customer care systems, while documenting cases and coordinating with…
Majid Al Futtaim is hiring a Customer Care Representative for MAF LifeStyle in Riyadh. The role involves processing customer requests, resolving issues, sharing relevant information with colleagues, and communicating operational or product issues to contact center supervisors. Applicants need a high school…
Amazon is hiring an Executive Customer Relations Specialist in Riyadh to manage complex customer escalations involving senior leaders, government bodies, and regulatory authorities. The role investigates issues, coordinates with Legal and partner teams, and represents Customer Service in external stakeholder meetings…
Amazon is hiring a DA and DSP Experience Specialist for its last-mile delivery operations in Riyadh. The role gathers and analyzes partner feedback, identifies experience priorities, and works with operations, ACES, and DEX teams to address structural issues within established SLAs. The specialist will represent DA…
Amazon Web Services is hiring a Senior Technical Account Manager to support enterprise customers in Riyadh, Saudi Arabia. The role provides technical guidance, develops cloud strategies, advocates for customers, and helps keep AWS environments operationally healthy while managing cost and complexity. The TAM also…