موظف خدمة الضيوف

Company

Thumbay Hospital , Ajman

Responsibilities

1. Inpatient Medical Officer (Clinical Role)If the role is clinical, the Inpatient Medical Officer acts as the continuous on-site medical presence, managing patients admitted under the care of private consultants.Daily Ward Rounds & Continuity of Care: Performing regular patient assessments, checking vital signs, and adjusting day-to-day medical management as dictated by the primary consultant.Consultant Liaison: Serving as the key link between the ward and the treating specialist. They must report any major clinical changes, follow specific consultant protocols, and countersign telephonic medication orders.Emergency & Acute Response: Immediately responding to deteriorating inpatients, managing acute medical emergencies on the ward, and initiating resuscitation or stabilization procedures.Admissions and Discharges: Conducting initial medical examinations upon admission, documenting comprehensive histories, and drafting detailed discharge summaries with follow-up instructions.Clinical Procedures: Performing routine ward procedures such as inserting IV lines, urinary catheters, or ordering laboratory and imaging tests.2. Inpatient Admissions & Administration Officer (Non-Clinical Role)If the role is administrative, the officer manages the business, financial, and customer-facing aspects of a patient’s hospital stay.Insurance Verification & Pre-Authorizations: Confirming patient insurance coverage, verifying eligibility, and communicating directly with insurance companies to secure approvals for procedures and extended stays.Admission & Discharge Processing: Managing the paperwork and digital data entry required to formally admit a patient to a ward or transfer them between units.Financial & Bill Clearance: Coordinating with the hospital’s finance department to ensure co-payments, deductibles, or self-pay deposits are collected before discharge.Consultant & Ward Coordination: Liaising with private consultants’ clinics to schedule elective admissions and ensuring beds are allocated appropriately based on medical needs.Patient Experience & Confidentiality: Serving as the first point of contact for families, handling room upgrades, managing complaints, and strictly adhering to patient data privacy laws

Skills required

• Communication
• Guest Service
• Billing

Qualification

Bachelor of Business Administration

Experience

2-4 years

Languages

• Arabic
• English