Summary
Thumbay Group lists this position at Thumbay Hospital, Ajman. The title is Guest Service Officer, but the posting describes two alternative tracks: clinical inpatient medical duties and non-clinical inpatient admissions and administration. The administrative duties include insurance verification, admissions and discharge processing, billing coordination, and patient and family support. The posting asks for a Bachelor of Business Administration, 2–4 years of experience, and Arabic and English.
The posting
As published on thumbay.com. Pulled from the employer's site and shown as they wrote it.
Company
Thumbay Hospital , Ajman
Responsibilities
1. Inpatient Medical Officer (Clinical Role)If the role is clinical, the Inpatient Medical Officer acts as the continuous on-site medical presence, managing patients admitted under the care of private consultants.Daily Ward Rounds & Continuity of Care: Performing regular patient assessments, checking vital signs, and adjusting day-to-day medical management as dictated by the primary consultant.Consultant Liaison: Serving as the key link between the ward and the treating specialist. They must report any major clinical changes, follow specific consultant protocols, and countersign telephonic medication orders.Emergency & Acute Response: Immediately responding to deteriorating inpatients, managing acute medical emergencies on the ward, and initiating resuscitation or stabilization procedures.Admissions and Discharges: Conducting initial medical examinations upon admission, documenting comprehensive histories, and drafting detailed discharge summaries with follow-up instructions.Clinical Procedures: Performing routine ward procedures such as inserting IV lines, urinary catheters, or ordering laboratory and imaging tests.2. Inpatient Admissions & Administration Officer (Non-Clinical Role)If the role is administrative, the officer manages the business, financial, and customer-facing aspects of a patient’s hospital stay.Insurance Verification & Pre-Authorizations: Confirming patient insurance coverage, verifying eligibility, and communicating directly with insurance companies to secure approvals for procedures and extended stays.Admission & Discharge Processing: Managing the paperwork and digital data entry required to formally admit a patient to a ward or transfer them between units.Financial & Bill Clearance: Coordinating with the hospital’s finance department to ensure co-payments, deductibles, or self-pay deposits are collected before discharge.Consultant & Ward Coordination: Liaising with private consultants’ clinics to schedule elective admissions and ensuring beds are allocated appropriately based on medical needs.Patient Experience & Confidentiality: Serving as the first point of contact for families, handling room upgrades, managing complaints, and strictly adhering to patient data privacy laws
Skills required
- Communication
- Guest Service
- Billing
Qualification
Bachelor of Business Administration
Experience
2-4 years
Languages
- Arabic
- English