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Serco Middle East runs technical and facilities services at Dubai's airports, air traffic control in Sharjah and customer service centres in Abu Dhabi, and lists its roles on Serco's own careers site.
Serco Middle East is seeking an Assistant HVAC Technician for a role based at Dubai Airports. The role involves preventive, corrective and breakdown maintenance of HVAC and refrigeration systems, while following technical and safety requirements. Duties include working on equipment such as air handling units, fan coil…
Serco Middle East is seeking an Assistant Technician, Water Network and Pump Mechanic for a role based at Dubai Airports. The role involves inspecting, diagnosing, repairing and maintaining pumps, hydraulic equipment, compressors, controls, valves and related equipment. Applicants need a three-year Industrial Training…
Serco Middle East is seeking an Assistant Technician, Power Distribution (Low Voltage) for a role based at Dubai Airports. The technician will carry out preventive, corrective and breakdown maintenance on low- and medium-voltage distribution systems and related assets, including ring main units, transformers and…
Serco Middle East is seeking an Airport ELV Systems Technician to maintain electronic and extra-low-voltage systems at Dubai Airports. The role includes preventative, corrective and breakdown maintenance, troubleshooting faults, using electrical test equipment, and completing maintenance reports and CMMS work orders.…
Serco Middle East is seeking HVAC Technicians for its talent pool in Dubai. The role involves preventive, corrective and breakdown maintenance on mechanical and HVAC systems, including air handling units, fan coil units and refrigeration equipment. Candidates should have a relevant diploma and at least 6 years of…
Serco Middle East is hiring a Plumbing Facilities Maintenance Technician for Dubai Airports in Dubai. The role involves preventive, corrective and breakdown maintenance of plumbing pipework, pumps, drainage systems, washroom fixtures and related equipment, with minimal disruption to operations. Candidates need at…
Serco Middle East is hiring an Equipment Technician to operate utility vehicles and equipment at Dubai Airports. Duties include operating sweepers, trucks, loaders and hydro-blasting machines, keeping airport roads and apron areas clear of debris, and cleaning and checking the assigned vehicle. Applicants need a high…
Serco Middle East is recruiting a Customer Experience Team Leader for Abu Dhabi Airport, subject to contract award. The role leads customer experience team members during shifts, manages staff deployment and breaks, and coordinates with the client operational team and control centre. The successful candidate will…
Serco Middle East is seeking a Contact Centre Operator for an airport contract in Abu Dhabi, subject to contract award. The role handles calls and requests received by phone, radio and email, records work requests in the CAFM system, and follows up to ensure they are completed within agreed KPIs. Applicants should…
Serco Middle East is recruiting a Fire Alarm First Responder for a role subject to contract award. The role responds to alarms and emergency incidents, assesses whether alarms indicate confirmed fires, and supports evacuations and emergency response coordination. Duties also include inspecting fire safety equipment…
Serco Middle East is hiring a Cleaner for its MELABS contract in Dubai, UAE. The role involves cleaning assigned site areas to agreed hygiene, quality, and safety standards, handling waste correctly, and supporting customer satisfaction. Candidates should know cleaning methods, practices, HSQE requirements, and…
Serco Middle East is hiring an Associate Fire and Rescue Services Instructor in Dubai. The role supports delivery of firefighting and fire-and-rescue training, assesses candidates, helps develop course content, and maintains training equipment. Applicants need 10 years of fire and rescue experience, IFTC-approved…
Serco Middle East is hiring a Senior Fire and Rescue Service Lead Instructor for its IFTC ME Training Centre in Dubai. The role leads course delivery and instructor oversight, manages training quality and compliance, and develops fire and rescue training programmes, including aviation and incident command training.…
Serco Middle East is hiring an Emergency Services Instructor in Dubai. The role delivers firefighting and firefighter leadership training, assesses students, manages course participants, and develops training materials in line with client requests and regulatory standards. Applicants need at least 10 years of fire and…
Serco Middle East is seeking a Customer Experience Team Leader to support passenger services at Dubai Airports. The role involves directing frontline team members, assigning staff across terminal zones, coordinating shift plans and breaks, and supporting performance reviews and training. The team leader also prepares…
Serco Middle East is hiring an Electrical Technician – Outdoor Lighting in Dubai. The role involves preventive, corrective and breakdown maintenance of outdoor lighting systems, including distribution boards, high-mast poles and floodlight fixtures. Duties include inspecting and servicing high-mast lighting, replacing…
Serco Middle East is seeking a Customer Experience Team Leader for its Dubai Airports operations. The role coordinates frontline team members across terminal zones, directs staff during shifts, and works with airport operations teams to support service delivery and resource use. Duties include coaching and briefing…
Serco Middle East is hiring a Heavy Equipment Operator in Dubai to operate utility vehicles, trucks, loaders, litter vacuum machines and access equipment. The role includes maintaining airside and landside roads free of debris, keeping vehicles in good condition, completing service records and following safety…
Serco Middle East is seeking an Assistant Technician for facilities management civil and furniture joinery work in Dubai. The role involves preventive, corrective and breakdown maintenance, along with repairs and fabrication involving partitions, doors, cladding and furniture. Applicants need a two-year…
Serco Middle East is recruiting for its Electric Buggy Operator talent pool in Abu Dhabi. The operator transports guests around the property, follows designated routes and safety procedures, checks the buggy before use, and provides respectful assistance to passengers with diverse needs. The role works on a shift rota…
Serco Middle East is hiring an Assistant Technician, Airfield Civil Works Mason for Dubai Airports in Dubai. The role involves preventive, corrective and breakdown maintenance on airfield civil assets, including pavement and road repairs, masonry restoration, inspections and joint sealing. Applicants need a high…
Serco Middle East is seeking an Assistant Plumbing Technician to maintain plumbing systems at Dubai Airports. The role includes preventive, corrective and breakdown maintenance, troubleshooting pumps and pipework, and servicing plumbing fixtures and drainage systems while minimizing disruption to airport operations.…
Serco Middle East is seeking a Contact Centre Operator for an airport contract in Abu Dhabi. The role handles inbound calls, emails and radio requests, logs and follows up on work requests in CAFM, and coordinates with site teams to meet service KPIs. Applicants need at least two years of office experience, strong…
Serco Middle East is seeking an MEP CAD Draughtsman for work at Dubai Airports. The role involves creating, updating and combining MEP drawings in AutoCAD, checking them against project standards and local requirements, and coordinating with engineers and other teams. Candidates should have at least 2 years of MEP CAD…
Serco Middle East is seeking an Assistant Technician for civil and furniture maintenance in Dubai. The role involves preventive, corrective and breakdown maintenance of locks, keys and related accessories, as well as work involving furniture, doors, windows, wall panels and ceilings. Applicants should hold a high…
Serco Middle East is hiring an Operations Supervisor based at Abu Dhabi Airport. The role leads airport frontline and contact centre operations, coordinates passenger flow and service demand, handles escalations and complaints, and monitors KPIs and SLAs. The supervisor leads and develops a team of approximately 60–75…
Serco Middle East is seeking an Airport Operations Control Center Analyst in Abu Dhabi to coordinate airport resources and communications with stakeholders and frontline teams. The role monitors service performance, responds to operational issues, documents procedural changes, and reports on client and operational…
Serco Middle East is a multinational services organization operating in sectors including transport, defence and advisory. The Contact Centre Team Leader will oversee contact centre functions, monitor systems and service levels, coordinate follow-up actions, and support work-order management, reporting and…
Serco Middle East is recruiting a Customer Experience Agent for a talent pool in Abu Dhabi, UAE. The role involves assisting customers face to face, providing information and wayfinding support, resolving queries, and coordinating with service partners and terminal operations teams. Applicants must have a high school…
Serco Middle East is recruiting an Aerodrome/Tower Air Traffic Control Officer for its team at Sharjah Airport in Sharjah, United Arab Emirates. The role involves controlling aircraft and vehicle movements, providing air traffic and alerting services, coordinating runway activity, and maintaining operational and…
Serco Middle East is seeking Experience Design Consultants for its ExperienceLab talent pool, with the role based in its Dubai corporate office. The consultant will conduct customer research, map journeys, develop personas and prototypes, facilitate workshops, test usability, and present findings and recommendations.…
Serco Middle East is seeking candidates for its ExperienceLab team, based at the company’s corporate office in Dubai; the posting is for a talent pool. The role leads customer research and service design projects, including discovery, synthesis, ideation, prototyping and testing, and supports customer experience…
Serco Middle East is inviting candidates to join its talent pool for a Service Designer role with ExperienceLab, its people-centered design and innovation agency. The role involves customer research, service design activities, insight reports and presentations, and support for customer experience business development…
Serco Middle East is seeking Customer Experience Agents for a talent pool in Abu Dhabi. The role involves assisting customers with information and wayfinding, resolving queries, and coordinating with the Police, GDRFA and service partners. Agents also support terminal operations, report hazards, and help prepare…
Serco Middle East is building a talent pool for Customer Experience Agents in Abu Dhabi. The role involves assisting customers face to face with information, wayfinding and queries, coordinating with service partners, and supporting terminal operations, reporting and safety procedures. Applicants need a high school…