Summary
Rawabi Holding is seeking an Accommodation Officer in Khobar to coordinate daily operations across employee accommodation facilities. The role covers room assignments, occupancy records, check-in and check-out, inspections, maintenance follow-up, service provider performance, and employee concerns. The officer also prepares utilization and service reports, supports budget control, and coordinates with HR, Operations, and facilities teams. A related diploma, two years of similar experience, strong supervisory and organizational skills, computer and CRM skills, and a high level of English are requested.
The posting
As published on rawabi.com. Pulled from the employer's site and shown as they wrote it.
Job Description
Principal Accountabilities
A. Accommodation Responsibilities
1. Coordinate and oversee the daily operations of employee accommodation facilities.
2. Manage employee accommodation assignments, room allocations, occupancy records, and accommodation-related documentation.
3. Administer employee accommodation check-in, transfer, and check-out processes.
4. Monitor accommodation occupancy levels and ensure optimal utilization of available housing capacity.
5. Conduct routine inspections of accommodation facilities to ensure cleanliness, safety, security, and compliance with company standards.
6. Coordinate with Facilities Management, Maintenance, Security, Housekeeping, and other service providers to ensure accommodation facilities remain in good condition.
7. Monitor accommodation maintenance requests and ensure timely completion of corrective and preventive maintenance activities.
8. Ensure accommodation facilities comply with health, safety, environmental, and employee welfare requirements.
9. Monitor contractor and service provider performance related to accommodation services and ensure compliance with agreed service levels.
10. Investigate and resolve accommodation-related employee concerns and complaints.
11. Maintain accurate records of accommodation occupancy, room inventories, inspections, maintenance activities, and related reports.
12. Prepare periodic reports on accommodation utilization, occupancy status, maintenance activities, incidents, and service performance.
13. Identify accommodation-related operational risks and recommend corrective actions.
14. Support budget control initiatives and ensure efficient utilization of accommodation resources.
15. Coordinate with HR, Operations, and other departments regarding employee accommodation requirements.
16. Escalate significant accommodation, maintenance, safety, security, or welfare issues to management.
B. General Responsibilities
1. Ensure full compliance with company policies, procedures, and applicable regulatory requirements.
2. Maintain confidentiality of employee accommodation and transportation records.
3. Support emergency response, employee welfare, and evacuation activities when required.
4. Recommend continuous improvement initiatives to enhance accommodation and transportation services.
5. Perform any other duties assigned by management within the scope of the position.
Skills
Knowledge, Skills, Experience, and Qualifications
- Diploma in Business or any other related field
- Minimum 2–3 years of supervisory or team-lead experience preferred. Two years' experience in a similar role
- Good Computer skills, internet and CRM
- High level of English language
- Strong supervisory and team management skills.
- Excellent planning, coordination, and organizational skills.
- Ability to coordinate accommodation and transportation requirements effectively
- Ability to manage emergencies, complaints, delays, and operational issues.
- Strong follow-up and time-management skills.
- Ability to manage service providers and monitor service quality.
- Ability to manage multiple priorities.
Education
Business Administration