Summary
Infinite PL is a digital-led technology firm focused on logistics and adjacent sectors. The Application Support Engineer provides Level 2 operational support for production applications, APIs, integrations, and business transactions in Riyadh. Duties include monitoring services, investigating incidents, troubleshooting APIs and integrations, validating transactions after changes or recovery, and maintaining support documentation. The role requires production support and API troubleshooting skills, with a bachelor's degree in a relevant field preferred; ITIL Foundation is also preferred.
The posting
As published on infinitepl.com. Pulled from the employer's site and shown as they wrote it.
Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.
Infinite pl’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
We're not just players; we're game-changers.
Role Overview:
We are looking for an Application Support Engineer to provide Level 2 operational support for production applications, APIs, integrations, and business transactions, ensuring incidents are quickly identified, investigated, resolved, or escalated.
The role is primarily operational and hands-on, with a focus on production availability, incident handling, proactive detection, SLA adherence, operational stability, and reduction of recurring incidents.
Key Responsibilities:
- Monitor production applications and critical business transactions.
- Investigate application errors, API failures, and integration issues.
- Analyze application logs and error codes to determine incident cause.
- Validate end-to-end transaction flows across integrated systems.
- Troubleshoot REST/SOAP APIs and application integrations.
- Perform configuration checks and identify configuration-related issues.
- Validate production services following deployments or infrastructure changes.
- Conduct release-impact assessments from an operational perspective.
- Support production incidents and major incident investigations.
- Coordinate with development, integration, database, cloud, and external teams.
- Create and manage incidents and service requests through Jira/ServiceNow.
- Document troubleshooting findings and escalation details.
- Maintain application support runbooks and known-error documentation.
- Perform business transaction validation after incident recovery.
- Support root-cause analysis and problem-management activities.
Preferred Qualifications:
- Bachelor's degree in Computer Science, Software Engineering, IT, or equivalent.
- Experience with enterprise applications and highly integrated environments.
- Experience with API gateways or integration platforms is advantageous.
- Familiarity with AppDynamics, Grafana, Kibana, or similar tools.
- ITIL Foundation preferred.
Required Technical / Professional Skills:
- Application production support
- API troubleshooting
- REST and SOAP fundamentals
- HTTP status/error codes
- Integration troubleshooting
- Log analysis
- SQL fundamentals for investigation
- Postman or equivalent API testing tools
- Application configuration troubleshooting
- Business transaction tracing
- Jira/ServiceNow ticket management
- Release and deployment validation
- Incident and escalation documentation
Infinite pl ♾️ - where innovation meets logistics, and the journey is Infinitely boundless!
Let's disrupt logistics together and explore infinite opportunities!