Summary
Alliance of Foods is seeking an IT Support Technician in Riyadh, Saudi Arabia. The role supports end users, troubleshoots hardware, software, network, printer and system issues, and installs and maintains equipment and applications. Duties also include managing user accounts and access permissions, documenting incidents, performing routine updates, and following IT policies and security standards. Applicants should have a diploma or bachelor’s degree in a related field and 1–3 years of relevant experience; CompTIA A+, Network+, MCP or equivalent certifications are preferred.
The posting
As published on aofgroup.com. Pulled from the employer's site and shown as they wrote it.
Provide technical support to end users by maintaining IT systems, troubleshooting technical issues, and ensuring the efficient operation of hardware, software, and network infrastructure across the organization.
- Provide technical support to end users and resolve IT-related issues.
- Install, configure, and maintain computer hardware and software.
- Troubleshoot network, printer, and system problems.
- Manage user accounts and access permissions.
- Document incidents and provide timely resolutions.
- Perform routine system maintenance and updates.
- Escalate complex technical issues when required.
Ensure compliance with IT policies and security standards.
Requirements
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in IT Support or a similar role.
- Knowledge of operating systems, computer hardware, software applications, Microsoft Office, and troubleshooting techniques.
- Strong communication, problem-solving, customer service, teamwork, and time management skills.
- CompTIA A+, Network+, Microsoft Certified Professional (MCP), or equivalent certifications are preferred.