Summary
Mashreq is hiring an Assistant Manager, Digital Release Governance, for its RBG Digital team in the United Arab Emirates. The role develops and improves the release management framework, implements controls and tools, and ensures releases meet bank policies, architectural principles, and regulatory requirements. Responsibilities include reviewing deployment approvals and exceptions, coordinating with governance, risk and compliance stakeholders, and reporting on releases. A postgraduate degree and at least 3 years of experience across banking departments are required; occasional availability at night and on weekends may be needed.
The posting
As published on mashreq.com. Pulled from the employer's site and shown as they wrote it.
JOB DESCRIPTION
1
Job Title
Digital Release Governance – Assistant Manager – RBG Digital (Pay grade J)
Department
RBG Digital
Direct Supervisor
Head of Agile Transformation
Job Number
2
Job Purpose
Introduce and evolve the ‘Release Management’-framework and process that governs all production releases in the RBG Digital space, in collaboration with the Agile Coaches, Architect team and other governance functions (e.g. Business Governance, risk, compliance, CXCG etc.)
The Release Management framework incorporates to ensure release management processes evident the appropriate artifacts and/or sign-offs to ensure alignment to Mashreq’s technology stack, architectural principles and digital, business and risk governance
Implementing policies, processes and tools that will enforce proactive adherence and governance to the Release Management framework
Ensure controls are in line with bank policies and local regulatory requirements, where all deployments and evidences are uploaded and constantly up to date
The incumbent needs to be able to build consensus, be well versed with digital studio and agile methodologies
3
Dimensions
Operating Expense Budget
Number of Staff (direct)
Capital Exp. Budget
Other
Revenues
4
Key Result Areas
- Responsible for implementing a framework which will ensure proper controls and governance are in place prior to release new feature and digital capabilities to our customers and staff
- Tools implementation and training throughout RBG Digital on the framework as well as continuously improve the best practices
- Collaborate with stakeholders (e.g. CRB, Business Governance, risk, compliance, CXCG etc.) to continuous enhance the framework and to incorporate new regulatory requirements
- Ensure that any production releases that are deviating from the standard requirements are having exceptional approvals which are documented and includes a clear mitigation plan
- Periodically share insightful reports on releases and ensures continuous update of relevant documentation
5
Operating Environment, Framework and Boundaries, Working Relationships
Works within a multidisciplinary team or in an environment in which multidisciplinary teamwork is carried out.
Works in a fast-paced environment where fast decision-making, rapid problem-solving and quick escalation (where required) is needed
Collaborates with key stakeholders (e.g. CRB, Business Governance, risk, compliance, CXCG etc.) and creates good rapport with different level of seniority within the organization
Strict compliance with bank's policy and procedures
Since many releases are deployed outside of normal working hours and days, the role may require occasionally to be available nights and weekends
6
Problem Solving
Ensures timely response during deployment windows
Provide solutions for improving controls in a highly risk environment
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Decision Making Authority & Responsibility
Approves/Reject production deployments by the Digital squads depending on adherence to the Release Management framework
Escalates in a timely manner to senior management
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Knowledge, Skills and Experience
A post graduate degree with 3+ years in diverse banking departments, preferably with diversified exposure gained from different experiences of different operational functions/units.
Focused mindset on governance, compliance and controls
Understand technical/digital solution and implication. Functional and technology knowledge on major banking applications
Ability to create simple solutions in complex and unclear situations
Deep understanding of change management practices, particularly stakeholder analysis, workforce readiness and leadership communications.
Interpersonal skills with good decision making and communication skills with multi-tasking capabilities.
Coordination and Management skills.
Senior Stakeholder Management