Summary
Wynn Al Marjan Island is recruiting an Assistant Manager, Public Area, for its hotel team in Ras Al Khaimah, UAE. The role oversees cleaning, maintenance, inspections, inventory, equipment, guest requests, health and safety, and staff scheduling and training across resort public areas. Applicants should have at least 4 years of supervisory experience and 6 years of Public Area Department experience in a large five-star hotel or integrated resort, and speak and understand English. The role offers a salary paid in AED, along with leave, healthcare, incentive programs and other employee benefits.
The posting
As published on wynnalmarjanisland.com. Pulled from the employer's site and shown as they wrote it.
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is currently seeking an Assistant Manager – Public Area to join the resort’s hotel Public Area team.
The primary duties and responsibilities of this role are:
To champion Wynn Al Marjan Island’s values and objectives such as Colleague Engagement Survey and FORBES 5 Star Classification.
Ensure the daily cleaning and maintenance of all public areas is carried out in a timely and efficient manner and as per resort standard procedures.
Ensure the night cleaning of all areas is carried out according to resort standards.
Ensure all colleagues attend duty in a proper uniform, on time, and well groomed.
Hold daily briefing with the team ensuring everyone has all the updated and correct information to carry out their duties.
Assist the Manager with the daily operations of the Public Area Department.
Implement and monitor cleaning and maintenance programs in all public areas and throughout the hotel and gaming areas.
Conduct daily inspections of the daily upkeep and maintenance of public areas, including gaming areas, restrooms, shopping arcade, banquet rooms, lobbies, guest hallways, pool, porte cochere, exterior and offices.
Monitor and lead special projects, including periodic deep cleaning, painting, chandelier cleaning, carpet shampooing and marble restoration.
Liaise with the Manager and Property Operations Department to resolve maintenance requests, issues and complaints.
Monitor quality control mechanisms for Public Areas, including health and safety, cleaning and maintenance, service standards, staff grooming, use of cleaning chemicals and equipment handling.
Monitor inventory levels of cleaning chemicals and tools and maintain adequate stock levels according to operational needs.
Arrange repairs and maintenance checks of cleaning equipment to maximize efficiency and productivity.
Coordinate with Supervisors and Coordinator to schedule changes and make adjustments.
Assist Manager to carry out Public Area administration and paperwork.
Coordinate, prepare and report operating expenses, payroll budgets and updates on capital improvements for Manager’s approval.
Accept any other duties and responsibilities assigned by the Public Area Manager and assume responsibilities in the Manager’s absence.
Coordinate with relevant departments to satisfy guests’ requests and continuously improve health and safety standards.
Respond to guests’ requests, investigate and handle complaints promptly and to their satisfaction.
Execute corrective action if necessary and ensure follow-through if no immediate solution can be found.
Provide feedback to guests’ recommendations, share their ideas with staff and management
Analyze and approve rosters, vacations and breaks and ensure manpower meets business demands.
Monitor Team Members’ attendance and analyse and approve overtime/undertime records
Monitor departmental training plans.
Supervise and lead the team to achieve department goals.
Attend and participate in regular briefings and disseminate relevant information to the team.
Hire, train, supervise, and manage Public Area staff.
Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making.
Test and correct any deviations from procedures swiftly through on the job training.
Assess adherence to standards and arrange training sessions and refresher courses for staff in coordination with the Manager and Trainer.
Maintain effective communication with all Team Members by providing written and verbal translations.
Monitor Team Members’ manners and grooming according to Company standards.
Promote a work environment where employees feel valued, appreciated, involved, equal and safe.
Interact with Department and Company Team Members, management, and contractors professionally and positively.
Attend Department and inter-Department meetings and share relevant information.
Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
Adhere to the Company policies and procedures and comply with the Code of Conduct.
Remain well-mannered and well-groomed as per Department and Company standards.
Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Communication – speak and understand English
Previous experience would be advantageous
Strong interpersonal skills
Organizational skills & Leadership abilities
Strong customer focus service focus
Computer literate, Microsoft Office
Minimum 4 years of supervisory experience in a large five-star hotel or integrated resort
Minimum 6 years of PAD experience in a large five-star hotel or integrated resort
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.