Summary
Wynn Al Marjan Island is recruiting an Usher for its Theater Operations team at its resort under construction in the United Arab Emirates. The role includes greeting and directing guests, checking tickets, supporting guests with access needs, enforcing house policies, and helping maintain a clean venue. Candidates should have strong communication and problem-solving skills, work calmly under pressure, and be able to manage staff; two years of theater usher or hospitality experience is preferred. The employer states that salary is paid in AED and lists leave, healthcare, incentive programs, and other benefits, but gives no salary amount.
The posting
As published on wynnalmarjanisland.com. Pulled from the employer's site and shown as they wrote it.
About Wynn Al Marjan Island:
On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 miles from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theater, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
About the Position:
Wynn Al Marjan Island is currently seeking an Usher - Theater Operations to join the resort’s Theater Operations team.
The primary duties and responsibilities of this role are:
- Greet audience members warmly and assist with queries.
- Provide directions to seats, facilities, and concessions.
- Deliver exceptional service to patrons, including VIP and access customers.
- Check tickets (physical and digital) efficiently and courteously.
- Direct latecomers to designated entry points at appropriate intervals.
- Monitor audience behavior and report disruptions to supervisors/management/security.
- Support the safe evacuation of the theatre in case of an emergency.
- Enforce house policies regarding photography, mobile use, and conduct.
- Assist patrons with mobility, hearing, or other access needs.
- Distribute and collect hearing devices or other support materials.
- At such times you will be asked to be an ‘Access Host’ which means you will be solely responsible for the service and care of our access patrons and their potential service animals
- Ensure the auditorium, foyer, and restrooms remain clean and tidy before, during, and after performances.
- Distribute and collect programmes or promotional material.
- Participate in pre-show briefings and debriefs.
- Work closely with other Front of House staff, box office, and security personnel.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- 2 years in a Theatre Usher or Hospitality service industry is preferred
- Familiarity with West End / Broadway or Theatre venues or performance schedules
- Basic first aid training (optional, can be provided)
- Must be able to manage staff and perform under pressure.
- Friendly, welcoming, and professional demeanor.
- Strong verbal communication skills
- Calm under pressure with quick problem-solving ability
- Attention to detail and pride in venue presentation
- A team player with a flexible attitude
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.