Summary
RAKBANK is hiring an Assistant Relationship Manager at its corporate office in Dubai, United Arab Emirates. The role supports Relationship Managers with corporate client relationships, day-to-day servicing, onboarding documentation, account maintenance and transaction requests. It also coordinates with Operations, Compliance, Trade Finance and Payments, while maintaining accurate client records and following banking policies and KYC requirements. Applicants need a bachelor’s degree in a relevant discipline and at least 2 years of experience in banking, client service or a similar role; corporate banking exposure is desirable.
The posting
As published on rakbank.ae. Pulled from the employer's site and shown as they wrote it.
Client Relationship Support
- Support Relationship Managers and senior coverage bankers in managing corporate client relationships.
- Act as a key point of contact for day-to-day client servicing requests.
- Deliver exceptional customer service and ensure timely resolution of client queries.
- Build strong relationships with clients and internal stakeholders to enhance the overall customer experience.
Corporate Banking Operations
- Manage operational activities including account opening, profile changes, fixed deposits, transfers, and account maintenance requests.
- Coordinate client onboarding documentation and ensure compliance with internal requirements.
- Support the implementation and adoption of digital banking solutions for corporate clients.
- Maintain accurate records and ensure client information remains up to date.
Transaction & Service Management
- Follow up on customer requests, payments, transfers, salary files, and related banking transactions.
- Monitor and manage alerts related to account operations, compliance, and servicing requirements.
- Assist with fixed deposit administration and related portfolio activities.
- Ensure smooth processing and efficient turnaround of client requests.
Stakeholder Coordination
- Work closely with Operations, Compliance, Trade Finance, Payments, and other support functions.
- Act as an effective liaison between Coverage teams and internal stakeholders.
- Escalate issues where required and ensure prompt resolution.
- Support Relationship Managers with management reporting and portfolio information.
Governance & Compliance
- Ensure all activities are conducted in line with Bank policies, procedures, and regulatory requirements.
- Maintain awareness of account opening requirements, KYC standards, and internal control procedures.
- Ensure trade licences and client documentation remain updated and compliant.
- Uphold the highest standards of professionalism and ethical conduct.
Education
- Bachelor's Degree in Finance, Accounting, Economics, Commerce, Business Administration, or a related discipline.
Experience
- Minimum 2 years of experience in banking, customer service, corporate banking support, relationship management support, or a similar client-facing role.
- Experience supporting corporate or commercial banking clients is highly desirable.
Industry Exposure
- Understanding of Corporate Banking products and services.
- Exposure to account opening, transaction banking, deposits, payments, or client servicing activities.
- Familiarity with banking operations and internal banking systems.
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Opportunity to develop a career within Wholesale & Corporate Banking.
- Exposure to leading corporate clients and complex banking solutions.
- Learning and development opportunities within one of the UAE's leading banks.
- A collaborative and high-performance working environment.
Skills:
- CustomerServiceExcellence: Strong commitment to delivering outstanding client experiences.
- RelationshipManagement: Ability to build strong relationships with clients and stakeholders.
- CommunicationSkills: Clear and professional verbal and written communication.
- AttentiontoDetail: Strong focus on accuracy and quality of work.
- StakeholderManagement: Ability to coordinate across multiple departments effectively.
- ProblemSolving: Ability to manage client requests and drive timely resolution.
- OrganizationalSkills: Strong ability to manage multiple priorities in a fast-paced environment.