Summary
First Abu Dhabi Bank is hiring an Assistant Relationship Manager for POS and merchant acquiring in Dubai. The role focuses on meeting sales targets, acquiring new business clients, developing existing accounts, and identifying cross-selling opportunities. Responsibilities include customer case analysis and onboarding, KYC and compliance adherence, sales reporting, and resolving or escalating customer concerns. Applicants should hold a university degree and have 3–5 years of banking or financial industry experience, with strong negotiation skills.
The posting
As published on bankfab.com. Pulled from the employer's site and shown as they wrote it.
JOB SUMMARY
- Accomplish set sales and revenue objectives for all Products as per set business plan.
- Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.
- Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team.
- Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.
- Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.
KEY RESPONSIBILITIES
- Meet and exceed monthly and annual sales target objectives
- Ensure penetration in the market through focus on New to Bank acquisition as well as solicit existing clientele
- Do proper analysis of the case and provide all related information of the customer after the field visit is done
- To be familiar with all policies, products and processes to ensure superior client on boarding experience
- To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel
- Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated
- Achieve monthly& annual set KPI objectives
- Focus on New To Bank acquisition along with leveraging existing client base
- To leverage on cross sell opportunities to ensure higher revenue per customer
- Maintain Daily Sales Reports on sales performance for review by team leader and manager assets
- Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
- To ensure no mis selling to customers by offering products/services transparently as per customer requirements
- Understand and resolve/escalate customer redresses to ensure timely resolution
- To ensure participation in assigned training, Learning & Development programmes
- Awareness to competition offerings and offer suggestions to line manager to improve product/ processes
- Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client
- Application & KYC Documentation etc.
- Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
- Ensure to bring quality and right customers to the franchise.
- Discuss the cases with stake holders and ensure support is provided
- Customer Insight and Market Research: Build a strong understanding of our portfolio, BB Customers’ unmet needs, and use these insights to develop value proposition strategy, conduct market research.
- Presentation preparation and development: Develop written and verbal communications to inform and align with key decision makers and demonstrate real business impacts.
REQUIREMENTS / QUALIFICATIONS
- Requires good convincing and Negotiating Skills according to the complexity of business.
- Continuous suggestions on Changes and ways of improving FAB Products.
- To build and maintain effective business relationship with all colleagues.
- Identify any cross-Selling opportunity for Other Business Divisions of the Bank
- Education required: University Degree
- Experience: 3 – 5 years of experience in Banking or in a Financial Industry
Skills
- Requires good convincing and Negotiating Skills according to the complexity of business.
- Customer Insight and Market Research
- To build and maintain effective business relationship with all colleagues.