Summary
EY is hiring an Associate Technology Support Specialist for its Enterprise Technology team in Dubai. The role provides on-site support for end-user hardware, software, and mobile technologies, and includes deployments, incident resolution, asset management, and support for office moves and events. Applicants should have approximately 2–4 years of end-user technology support experience, strong communication and analytical skills, and a customer service mindset. The posting particularly welcomes UAE Nationals.
The posting
As published on ey.com. Pulled from the employer's site and shown as they wrote it.
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We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
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The opportunity
As part of Enterprise Technology, the On-site Technology Support Specialist (Associate) plays a vital role in enabling EY’s people to work efficiently and securely every day by delivering fit-for-purpose technological support services. The role involves providing on-site support across hardware, software, and end-user technology in a fast-paced environment, while effectively prioritizing tasks and working across multiple technologies.
At EY, we are committed to developing local talent, and this opportunity particularly welcomes UAE Nationals who are looking to build a long-term career within a globally connected technology environment.
Your key responsibilities
- Facilitate and support the deployment, installation, configuration, and testing of firm hardware and software.
- Support provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from separating employees.
- Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.
- Resolve incidents related to firm-standard hardware, software, and mobile technologies, while identifying trends to prevent future issues.
- Provide after-hours support for escalated issues under minimal supervision.
- Perform asset management activities including procurement, inventory, tracking, and distribution in line with EY policies.
- Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations.
- Act as “remote hands” for other EY Technology teams such as Telecommunications and Hosting.
- Maintain a strong understanding of EY Technology services to proactively address end-user needs.
- Anticipate and resolve technology issues that may impact productivity across the firm.
Skills and attributes for success
- Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support.
- Ability to prioritize incidents and clearly communicate timelines and expectations to end users.
- Excellent communication, interpersonal, organizational, and time management skills.
- Strong customer service mindset and ability to work effectively with diverse stakeholders.
- Approximately 2–4 years of experience in end-user technology support.
Ideally, you’ll also
- Hold a Bachelor’s degree or equivalent practical experience.
- Be comfortable working with a range of hardware and software technologies in a dynamic environment.
- Have experience supporting office moves, technology deployments, or large user groups.
What we look for
We’re looking for service-oriented professionals who are proactive, reliable, and able to work independently while collaborating closely with team members. You’re adaptable, solutions-focused, and committed to delivering a high-quality technology experience for end users.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Are you ready to shape your future with confidence? Apply today.
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EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
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