Summary
Ericsson is seeking an Automated Operations Engineer for its Managed Services 1st-level Operations organization in Muscat, Oman. The role covers 24/7 network alarm and performance monitoring, initial fault analysis, service restoration, incident escalation, trouble-ticket and change management, and remote corrective and preventive maintenance. Applicants should have a relevant engineering or computing degree and 2–4 years of experience in operations and maintenance, fault management, and performance management, with knowledge of multi-vendor mobile networks and UOC OSS tools.
The posting
As published on ericsson.com. Pulled from the employer's site and shown as they wrote it.
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About this opportunity:
We are looking for an Automated Operations Engineer within the Managed Services 1st-level Operations organization who will support the realization of solutions by providing specialized technical expertise on intelligent network systems.
As an Automated Operations Engineer, you will be involved in crafting schema objects such as facts, attributes, hierarchies and transformations to develop application objects.
You will also create BI reports and dashboards, write scripts and programs to automate manual work and improve operations.
The role includes maintaining, debugging and troubleshooting systems and software to ensure maximum efficiency.
What you will do:
- Responsible for real-time monitoring of alarms and performance information on a 24x7 basis
- Perform initial analysis to identify issues and restore service where possible as part of 1st Line Support
- Perform detection, classification, correlation and accurate escalation of network incidents according to the agreed escalation matrix
- Work with a variety of tools and perform:
- Alarm surveillance
- Trouble-ticket management
- Change management support
- 1st Level Service Restoration activities
- Manage complaints from customers' Care
- Ensure adherence to all processes
- Escalate within the department/group and to service support units, ASPs and supplier partners to maintain the agreed service level
- Execute front-office activities and routines according to schedules defined by Shift Team Leaders/NOC Manager
- Send, receive and follow up on trouble reports sent to delivery units, suppliers and customers
- Responsible for Remote Service Corrective and Preventive Maintenance
The skills you bring:
- Degree in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, or equivalent
- Minimum 2–4 years of experience in:
- Operations & Maintenance implementation
- Fault management
- Performance management
- Experience working with UOC OSS tools
- Good multi-vendor system knowledge
- Proficient command of English
- Experience with Performance KPIs & CEM KQIs is an advantage
- Hands-on automation experience is advantageous
- Experience monitoring alarms on:
- RAN
- Transmission
- Core
- NMS nodes
Professional / Technical Competencies
- Proficient knowledge of Access, Core and IP/Transport Networks
- Strong understanding of network topology, traffic handling capabilities and traffic characteristics
- Good knowledge of network performance/configuration parameters and their interpretation
- Network service/performance focused
- Ability to adapt expertise in network operation processes and interfaces
- Advanced knowledge of operating network implementation/integration processes
- Experience in the field of Mobile Network O&M
- Ability to work effectively in a fast-paced environment
- Strong teamwork skills and ability to support optimum workload distribution
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Oman (OM) || Muscat
Req ID: 791937