Summary
NBK & Sons Holding is seeking a Team Leader to oversee automotive technicians in Qatar. The role includes guiding and developing the team, checking vehicles before delivery, supporting complex diagnostics and repairs, and improving workflows and service quality. The Team Leader will monitor performance data, enforce safety procedures, coordinate with other departments, and report to the department manager. Applicants need a diploma, at least 3 years of relevant experience, English proficiency, and leadership, communication, and problem-solving skills.
The posting
As published on nbks.com. Pulled from the employer's site and shown as they wrote it.
Job Responsibilities
- Lead, motivate, and inspire a team of employees, providing guidance, support, and performance feedback.
- Oversee a team of technicians, providing guidance, support, and technical expertise to ensure efficient and high-quality work.
- Conduct regular quality checks on vehicles before they are delivered to customers, ensuring that all repairs, maintenance, and installations meet the company's standards and customer expectations.
- Monitor and analyze technical performance data, identifying trends, patterns, and areas for improvement to enhance the overall efficiency and effectiveness of the technical operations.
- Collaborate with the department manager and technicians to develop and implement standard operating procedures (SOPs) and best practices, ensuring consistent and reliable service delivery.
- Stay updated on the latest advancements and developments in automotive technology, tools, and equipment, and provide recommendations for upgrades or enhancements to improve the technical capabilities of the team.
- Serve as a technical resource and provide guidance and support to technicians in complex repair or diagnostic situations, ensuring accurate and timely resolution.
- Implement and enforce safety protocols and guidelines within the technical department, promoting a culture of safety and adherence to industry regulations.
- Collaborate with other departments, such as the Parts Department or Service Department, to streamline processes, improve communication, and enhance overall customer satisfaction.
- Conduct training sessions or workshops for technicians, sharing knowledge, and providing technical updates to enhance their skills and competencies.
- Set clear expectations and objectives for the team, ensuring alignment with department and company goals.
- Foster a positive and inclusive work environment, promoting teamwork, open communication, and employee engagement.
- Delegate tasks and responsibilities to team members, considering their skills and developmental needs.
- Monitor team performance, identify areas for improvement, and implement strategies to enhance productivity and quality.
- Conduct regular team meetings to communicate updates, share best practices, and address any challenges or concerns.
- Collaborate with the department manager to develop and implement effective workflows and processes.
- Act as a point of contact for escalated issues, resolving conflicts, and providing guidance and support as needed.
- Monitor and manage team resources, including staffing, equipment, and supplies, ensuring optimal utilization.
- Prepare and submit reports on team performance, accomplishments, and challenges to the department manager.
- Perform other department duties related to his/her position as directed by the Head of the Department
Qualifications
- Minimum 3 years relevant experience
- Automotive manufacturing, assembly, or production
- Automotive
- Qatar, GCC
- English
- Proficiency in basic computer applications (e.g., Microsoft Office)
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making abilities.
Skills
- Familiarity with safety and quality control procedures.
- Knowledge of automotive industry regulations and standards.
- Ability to analyse production data and implement improvements.
- Proficiency in basic computer applications (e.g., Microsoft Office)
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Experience with enterprise resource planning (ERP) systems, data analysis tools (e.g., Excel), and project management software.
- Problem-solving and decision-making abilities.
Education
Diploma