Summary
Valeo Health is a digital and home healthcare platform operating across several GCC markets. The B2B Account Executive will manage partner and client accounts in KSA, coordinate delivery across internal teams, monitor contractual commitments, and identify retention and growth opportunities. The role is based in Riyadh and requires a bachelor's degree, 2–4 years of relevant experience, fluency in Arabic and English, and CRM proficiency. A transferable iqama is required.
The posting
As published on feelvaleo.com. Pulled from the employer's site and shown as they wrote it.
About Valeo Health
Valeo Health is a DHA-licensed digital and home healthcare platform operating across the UAE, Saudi Arabia, Kuwait and Qatar, with 250,000+ managed members.
We deliver healthcare where our clients actually are — at home, at work, in the gym, or by teleconsultation. Our services span at-home lab and blood testing, doctor-on-call across multiple specialties, professional nursing and post-operative care, IV and peptide therapies, chronic disease management, telehealth, and data-driven weight management and longevity programmes built on our proprietary Valeo Longevity Score. Our clinical outcomes are independently verified: 52% member engagement against a 6% industry average, measurable HbA1c reduction in diabetic populations, and demonstrable reduction in avoidable hospitalisation.
ISO 27001 / HIPAA / GDPR compliant. Recognised by Healthcare 2.0, Deloitte and Future 100, and backed by Global Ventures, Dubai Future District Fund, GFC, Shorooq and 500 Global.
Role Purpose
The B2B Account Executive is responsible for owning and growing a portfolio of partner and client relationships in KSA, ensuring day-to-day execution is handled proactively and with minimal escalation. This role acts as the operational extension of the Partnerships & BD Manager — translating strategic partnership goals into consistent, on-the-ground delivery, while flagging risks and opportunities early. The ideal candidate combines strong ownership instincts with the judgment to know when to act independently and when to escalate.
Key Responsibilities:
1. Account & Relationship Management
- Serve as the primary day-to-day point of contact for an assigned portfolio of partners/accounts in KSA.
- Build trusted relationships with partner stakeholders, understanding their business needs and priorities.
- Ensure contractual obligations, SLAs, and partnership commitments are tracked and met.
2. Execution & Coordination
- Translate partnership agreements and BD initiatives into actionable execution plans.
- Coordinate internally across marketing, operations, finance, and product teams to deliver on partner commitments.
- Manage onboarding of new partners/accounts, ensuring a smooth and professional launch.
3. Reporting & Insight
- Maintain accurate, up-to-date account records, trackers, and CRM data.
- Prepare regular performance reports and account health summaries for the Partnerships & BD Manager.
- Proactively surface risks, blockers, and opportunities — not just report on what already happened.
4. Growth & Retention
- Identify upsell, cross-sell, and renewal opportunities within existing accounts.
- Support the Partnerships & BD Manager in preparing proposals, QBRs (quarterly business reviews), and renewal negotiations.
- Monitor partner satisfaction and act quickly to resolve issues before they escalate.
5. Initiative & Ownership
- Anticipate needs rather than waiting for instructions; bring solutions, not just problems.
- Take ownership of assigned tasks end-to-end, following up independently until resolved.
- Exercise sound judgment on prioritization, escalating only what genuinely requires managerial input.
Required Qualifications:
- Based in Riyadh with a transferable iqama.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 2–4 years of experience in account management, client servicing, partnerships, or business development — preferably in the KSA/GCC market.
- Fluent in Arabic and English (spoken and written) — essential for local partner communication.
- Strong track record of managing multiple accounts/relationships simultaneously without dropping details.
- Proficiency in CRM tools (e.g., Apollo, PipeDrive) and Microsoft/Google productivity suites.
Preferred Qualifications:
- Experience working directly with or reporting to a BD/Partnerships function.
- Existing network or familiarity with the KSA business landscape (government, private sector, or relevant industry).
- Experience with reporting/dashboarding tools (e.g., Excel, Power BI).
Core Competencies & Attitude:
- Ownership mindset — treats accounts as their own business, not just assigned tasks.
- Proactive communicator — updates before being asked, flags issues early.
- Fast learner / quick grasp — picks up new partner contexts, products, and processes with minimal hand-holding.
- Composed under pressure — handles multiple stakeholders and deadlines without losing quality.
- Detail-oriented but not slow — balances accuracy with speed of execution.
- Collaborative — works smoothly across internal teams to get things done.
- Culturally fluent — comfortable navigating KSA business etiquette and relationship-driven dealmaking.
Success Metrics (first 6–12 months):
- Portfolio retention/renewal rate
- Partner/account satisfaction scores
- Turnaround time on requests and issue resolution
- Quality and timeliness of reporting to the Partnerships & BD Manager
- Number of proactively identified growth opportunities converted