Summary
Al-Futtaim is seeking a B2B Aftersales Manager for its Electric Mobility business in Dubai. The role leads fleet aftersales strategy and performance, develops service and warranty programmes, and manages relationships with corporate and SME fleet customers. Responsibilities include coordinating service capacity and parts, tracking performance, supporting Fleet Sales, and leading two Aftersales Key Account Managers. Applicants should have at least 10 years of automotive aftersales experience, including UAE fleet key accounts, and knowledge of EV, PHEV and REEV technologies.
The posting
As published on alfuttaim.com. Pulled from the employer's site and shown as they wrote it.
Job Requisition ID: 181743
About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.
Overview Of The Role:
- BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.
- We are seeking an experienced B2B Aftersales Manager to lead the strategic growth and performance of fleet aftersales for Al-Futtaim Electric Mobility Company in Dubai. You will take ownership of aftersales support for corporate and SME fleet customers across BYD, DENZA, YANGWANG and Polestar, ensuring an exceptional commercial, technical and customer experience that strengthens service retention, satisfaction and profitability.
What You Will Do:
- Lead all fleet aftersales activities and deliver the business plan, growth strategy and profit-and-loss performance for the function.
- Develop service contracts, extended-warranty programmes and other aftersales solutions that improve fleet retention, revenue and profitability.
- Build strong relationships with corporate and SME fleet customers through proactive visits, business reviews, tender support and responsive issue resolution.
- Align service-level agreements, capacity plans, parts availability and demand forecasts with Central Aftersales and key internal partners.
- Manage fleet aftersales dashboards, car-parc data and key performance indicators to monitor service penetration, customer satisfaction, vehicle-off-road time and commercial performance.
- Coordinate breakdown, accident-repair, warranty-recall and technical support to minimise downtime for key accounts.
- Support Fleet Sales with aftersales propositions, total-cost-of-ownership insights and compelling business cases that enable incremental vehicle sales.
- Provide EV (Electric Vehicle) and PHEV (Plug-in Hybrid Electric Vehicle)training support to key account customers and maintain current competitor, market and technology insights.
- Engage OEM (Original Equipment Manufacturer) partners to advance fleet dashboards, telematics capabilities and customer-focused aftersales solutions.
- Lead, coach and develop the Aftersales Key Account Management team while influencing senior stakeholders across the automotive ecosystem.
Required Skills To Be Successful:
- Technical, engineering or business management qualification is highly desirable.
- At least 10 years of automotive industry experience within aftersales, including experience supporting UAE fleet key accounts.
- Strong knowledge of dealership and leasing-company aftersales operations at both technical and operational levels.
- Sound understanding of the UAE fleet market, with an established key account network.
- Knowledge of new-energy vehicle technologies, including EV, PHEV and REEV platforms.
- Commercial acumen with experience developing business cases, managing profitability and influencing maintenance-cost forecasts.
- Proven team leadership, project management and stakeholder-influencing capability, including engagement with senior decision-makers.
- Strong communication, collaboration, problem-solving and customer-management skills.
- Self-motivated, resilient and results-oriented, with a passion for brands and continuous performance improvement.
- Proficiency in Microsoft Office applications.
About The Team:
- You will join the B2B function and report to the Head of B2B. The role leads two Aftersales Key Account Managers and works closely with Fleet Sales, Central Aftersales, Parts, Pre-Delivery Inspection, Government Relations and other Al-Futtaim Automotive teams. You will also partner with OEM stakeholders and customers across rental and leasing, government, taxi and limousine, and SME segments throughout the UAE.
What’s in it for You:
- A high-impact leadership role at the centre of Fleet and Aftersales, with ownership of a strategically important growth area.
- The opportunity to shape fleet aftersales programmes for leading new-energy vehicle brands, including BYD, DENZA, YANGWANG and Polestar.
- Broad exposure to senior leaders, OEM partners and major corporate customers across the UAE.
- The scope to build innovative service, warranty, training and telematics solutions that improve customer value and business performance.
Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.
With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.
Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.
Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.
Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.