Barista

Job Summary

The Barista is responsible to prepare and serve a variety of coffee-based beverages to customers, ensuring quality and consistency in every cup. They are responsible for operating espresso machines, brewing coffee, steaming milk, and creating latte art, as well as taking customer orders, processing payments, and maintaining cleanliness in the coffee shop or cafe. Additionally, Baristas may provide recommendations to customers, answer questions about coffee blends and brewing methods, and contribute to creating a welcoming and enjoyable atmosphere for guests. Their role is essential in providing excellent customer service and delivering a memorable coffee experience to patrons.

Job Roles & Responsibilities

Operate espresso machines and other coffee brewing equipment to prepare a variety of coffee beverages, including espresso, cappuccino, latte, and macchiato.

Grind coffee beans and measure out the appropriate amount for each beverage, ensuring freshness and consistency in flavor.

Steam and froth milk to the desired texture and temperature for each drink, incorporating foam art as requested.

Take customer orders accurately and efficiently, providing recommendations and answering questions about menu items.

Process payments using cash registers or POS systems, handling cash and card transactions with accuracy and professionalism.

Maintain cleanliness and sanitation standards in the coffee preparation area, including equipment, countertops, and utensils.

Restock coffee beans, milk, syrups, and other supplies as needed, ensuring that ingredients are readily available for service.

Engage with customers in a friendly and welcoming manner, providing exceptional customer service and creating a positive experience.

Collaborate with other team members to ensure smooth operations during busy periods, assisting with tasks such as cleaning, stocking, and organizing.

Stay informed about coffee trends, brewing techniques, and specialty drinks, continuously improving skills and knowledge to enhance the coffee experience for customers.

Job Knowledge

In-depth understanding of different coffee varieties, blends, and brewing methods, including espresso extraction, milk steaming, and latte art techniques.

Excellent communication and interpersonal skills to engage with customers, take orders accurately, and provide recommendations based on preferences and tastes.

Strong attention to detail to ensure consistency in coffee preparation, including precise measurements, proper extraction times, and accurate milk frothing.

Ability to handle multiple tasks simultaneously, such as taking orders, preparing beverages, and processing payments, while maintaining efficiency and quality.

Capacity to troubleshoot issues that may arise during coffee preparation, such as equipment malfunctions or customer complaints, and resolve them quickly and effectively.

Job Experience

Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Leadership_321977503

Resilience

Quality_321977507

Agility

Inventory Management L1

Food Safety and Sanitation L1

Beverages L1

Product and Service Knowledge L1

Adminstrative Services L1

AI Fluency

Education

High School Diploma

Diploma in Food and Beverage related course