Summary
Millennium Hotels and Resorts is hiring a Bell Attendant in Dubai, United Arab Emirates. The role involves welcoming guests, transporting luggage, responding to inquiries, and delivering messages, mail, packages, and newspapers. The attendant also maintains an organized concierge desk and storage room, communicates with hotel departments, and monitors guest profiles using the Opera Guest Profile System. The role requires following the company’s environmental, health, and safety procedures.
The posting
As published on millenniumhotels.com. Pulled from the employer's site and shown as they wrote it.
As a Bell Attendant, your responsibilities include handling luggage, assisting with guest inquiries, maintaining a well-organized concierge desk, and contributing to the overall efficiency and positive atmosphere of the hotel. Your friendly and professional demeanor adds to the warm welcome guests receive, creating a memorable stay throughout their visit.
Key Job Responsibilities:
- Greet guests in a professional and friendly manner, surpassing their expectations from arrival to departure.
- Maintain effective communication with all relevant departments to ensure seamless service delivery.
- Stay updated on hotel and local services, keeping abreast of any changes.
- Monitor guest profiles through the Opera Guest profile system.
- Help in transporting guest luggage from arrival to the room and from the room to the departure point during check-out.
- Manage messages, mail, and packages for guests and employees, ensuring timely and professional delivery.
- Distribute morning newspapers to guest rooms, if needed.
- Promptly deliver guest messages and other items without delay in a professional manner.
- Keep the concierge desk, as well as the storage room, clean, tidy, and well-organized.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.