Summary
Richemont is seeking a Boutique Administration Executive to support boutique operations in Dubai. The role covers compliance reporting, administrative systems and filing, inventory and stock-taking, repair follow-up, and client-service support, as well as training boutique teams on relevant procedures. Candidates should have administrative or operations support experience in luxury retail, strong organizational and communication skills, and proficiency in Microsoft Office. The role is for UAE Nationals.
The posting
As published on richemont.com. Pulled from the employer's site and shown as they wrote it.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Key Responsibilities:
1.Compliance & Regulatory Adherence:
• Ensure all cash transactions exceeding AED 55,000 are accurately submitted via the internal platform (KYC) and the Government portal (GoAML).
• Maintain strong partnership with Richemont local Finance. Audit and Security teams, while maintaining all guidelines and expectations
• Plan and deliver compliance refresher training sessions for all UAE team members to maintain a high level of adherence across all locations.
• Process sales transactions in strict accordance with required internal procedures and system guidelines.
2. Boutique Operations & Administration:
• Partner with management to support overall operations of boutique, as needed.
• Provide support for daily boutique operations, ensuring smooth workflow and efficiency.
• Manage and process Mall permit applications for the Mall of the Emirates boutique.
• Oversee and maintain the back-office area, ensuring efficient organization and tidiness.
• Prepare and organize a comprehensive, standardized filing system aligned across all UAE boutiques.
• Expertly manage the Gemini system's processes, providing continuous refresher training and support to boutique teams.
• Demonstrate proficiency and autonomy in utilizing all back-office and client-facing tools.
• Provide essential support for the invoicing process
• Review and order all relevant supplies for boutique operations on a regular basis, including stationery, pantry items, and (PLV) materials.
3. Product & Inventory Management:
• Receive shipments of new products, conducting thorough quality control checks at the Boutique level before merchandising.
• Accurately price tag all new inventory items.
• Utilize and maintain the stock management tool, ensuring accurate and timely updates of monthly stock count results.
• Plan and assist in daily and monthly stock-taking activities for all sellable and non-sellable items within the boutique(s) environment.
• Actively participate in proactive boutique stock orders and order projections through detailed stock movement analysis. (Specifically, accessories)
4. After-Sales & Client Service Support:
• Conduct daily, weekly, and monthly checks of the Customer Service Anomaly report to monitor repair statuses.
• Follow up and coordinate with Sales Associates regarding repair statuses and ready repairs.
• Conduct monthly inventory of repairs within the boutique(s).
• Ensure Sales Associates effectively promote the pre-approval repair option to clients.
• Verify that a quality check has been completed on all repaired items before client collection.
• Ensure clients receive timely email communication regarding repairs ready for collection, in line with audit requirements.
5. Represent Brand Identity, Act as a Maison ambassador
• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community.
• Adhere with Passion to the values and rituals of presentation established by the Maison.
6. Team Collaboration & Client Experience Support
• Develop a positive, trusting relationship with the team
• Ensure proper understanding and execution of all brand guidelines and procedures among the team.
• Provide support on the shop floor and during special events as required. Assist with hospitality during sales presentations when needed, enhancing the client experience.
• Support invoicing and product wrapping in strict adherence to Vacheron Constantin guidelines.
Required Skills & Qualifications:
• Experience in an administrative or operations support role within a luxury retail environment.
• Strong organizational skills with meticulous attention to detail and accuracy.
• Proficiency in administrative tasks, including filing, data entry, and system management.
• Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with various teams.
• Familiarity with compliance procedures (e.g., KYC, GoAML) is highly desirable.
• Proficiency in Microsoft Office Programs (Excel, Word, Outlook) and experience with stock management system.
• A proactive, autonomous, and service-oriented mindset.
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