Summary
LVMH’s Maison Chaumet is seeking a Boutique Manager for one of its boutiques in Kuwait City. The role leads boutique performance, sales, operations, and team development, while building client relationships and delivering a high-quality in-store experience. Responsibilities include monitoring business results, coaching staff, managing clienteling and CRM activities, overseeing stock and administration, and maintaining brand standards. Applicants should have 10+ years of progressive luxury retail experience, significant boutique or store leadership experience, and fluency in English and Arabic.
The posting
As published on lvmh.com. Pulled from the employer's site and shown as they wrote it.
Boutique Manager - Kuwait
Permanent contract
Located at the heart of Place Vendôme, Maison Chaumet has been an emblem of Parisian jewellery excellence since 1780. With exceptional savoir-faire passed down through generations, Chaumet’s history is deeply intertwined with French history and the legacy of Empress Joséphine. Today, as part of the LVMH Group, the Maison continues its transformation and global repositioning, supported by strong business growth.
In this dynamic context, Chaumet Middle East is seeking a Boutique Manager for one of its boutiques in Kuwait.
The Boutique Manager is responsible for the overall leadership and performance of the boutique, ensuring sales achievement, profitability, brand desirability, operational excellence, team development, and an exceptional client experience. As the leader of the boutique, this role drives commercial success, builds long-term client relationships, and ensures full alignment with Maison standards and ambitions.
I. Commercial Performance & Business Development
- Drive monthly boutique turnover and KPI achievement in line with targets set by Middle East Retail Management.
- Define clear monthly objectives for the team and lead daily performance follow-up to maximize results.
- Analyze daily, weekly, and monthly business performance to identify trends, risks, and opportunities, and implement action plans accordingly.
- Develop and execute initiatives to increase boutique traffic, conversion, average transaction value, and client retention.
- Identify local business development and activation opportunities to enhance boutique visibility, client acquisition, and sales growth.
- Build and maintain strong external relationships to support the boutique’s commercial development and local presence.
II. Team Leadership & Development
- Lead, inspire, and develop the boutique team to deliver strong commercial results and best-in-class service.
- Ensure clear and consistent communication through regular briefings and performance follow-up.
- Oversee onboarding, coaching, training, and continuous development of Sales Associates and boutique team members.
- Conduct performance reviews and provide regular feedback to support individual growth and team effectiveness.
- Foster a collaborative, high-performing culture fully aligned with Maison values and expectations.
- Ensure strong understanding and adherence to Maison policies, procedures, and service standards.
III. Client Experience & Clienteling
- Uphold the highest standards of customer service and ensure an elevated, personalized in-boutique experience.
- Lead the development, enrichment, and strategic use of the client database to recruit new clients and strengthen loyalty among existing clients.
- Drive clienteling initiatives to build long-term relationships, increase repeat business, and elevate client engagement.
- Ensure the team delivers consistent, high-quality client follow-up and uses CRM tools effectively.
- Act as a role model in creating memorable and emotionally engaging client experiences that reflect the Maison’s heritage and excellence.
IV. Boutique Operations & Administration
- Oversee all boutique operations to ensure smooth, secure, and efficient day-to-day management.
- Manage boutique stock levels, monitor product performance, and communicate product needs proactively.
- Ensure excellence in boutique administration, including cash flow, shipments, repairs, security, and compliance processes.
- Guarantee that visual merchandising directives are implemented and maintained to the highest standard.
- Ensure the boutique environment reflects the prestige, elegance, and operational discipline of the Maison.
V. Brand Representation
- Represent Chaumet inside and outside the boutique as a true ambassador of the Maison.
- Promote the Maison’s heritage, creations, and savoir-faire with passion, credibility, and sophistication.
- Ensure the boutique consistently reflects Chaumet’s image, values, and standards across all touchpoints.
Profile / Qualifications 10+ years of progressive experience in luxury retail, with significant experience in boutique leadership or store management, ideally within high jewellery, watches, fashion, or accessories - preferably in Kuwait. Proven track record in driving sales performance, team management, and client development in a luxury environment. Strong leadership presence with the ability to inspire, coach, and elevate teams. Excellent commercial mindset, analytical skills, and business acumen. Strong operational, administrative, and financial management capabilities. Client-centric, highly polished, and passionate about luxury, service excellence, and storytelling. Fluent in English and Arabic is mandatory Bachelor’s degree or equivalent preferred. LVMH recognizes and recruits all talents.