Summary
Al Ghurair is hiring a Brand Host for an EXEED showroom in Abu Dhabi. The role welcomes visitors, manages registrations and appointments, answers inquiries, and directs customers to sales consultants. It also supports showroom administration, customer events, and presentation standards. Applicants should have a diploma or bachelor's degree in a relevant field and 1–3 years of experience; fluent English is required, and Arabic is preferred.
The posting
As published on al-ghurair.com. Pulled from the employer's site and shown as they wrote it.
KEY ACCOUTABILITIES
Customer Reception & Hospitality
- Welcome all showroom visitors professionally and courteously.
- Create a positive first impression by delivering a premium and personalized customer experience.
- Offer refreshments and ensure guests are comfortably attended to while waiting.
- Maintain a warm, friendly, and luxury-oriented atmosphere in the showroom.
- Assist customers with general inquiries and direct them to the appropriate sales consultant.
Visitor Management
- Register customer information accurately in the CRM system or visitor log.
- Monitor customer appointments and coordinate with the sales team.
- Manage showroom traffic and ensure visitors are attended to promptly.
- Follow customer flow procedures and brand experience standards.
Administrative Support
- Answer and direct incoming telephone calls professionally.
- Manage showroom email inquiries and route them to the relevant departments.
- Maintain visitor records and daily showroom reports.
- Support document filing, appointment scheduling, and administrative tasks as required.
Brand Experience Enhancement
- Act as a brand ambassador for EXEED by demonstrating professionalism and excellent customer service.
- Maintain up-to-date knowledge of EXEED products, campaigns, and dealership activities.
- Support customer events, product launches, and showroom marketing activities.
- Ensure all customer interactions align with EXEED premium brand standards.
Showroom Presentation
- Monitor showroom cleanliness and presentation standards.
- Ensure reception and waiting areas remain tidy and welcoming at all times.
- Coordinate with housekeeping and facility teams when required.
- Report any showroom maintenance or customer experience concerns.
Key Performance Indicators (KPIs)
- Customer satisfaction and feedback scores.
- Visitor registration accuracy and CRM compliance.
- Customer waiting time management.
- Telephone and inquiry response quality.
- Compliance with EXEED brand standards.
- Professional appearance and customer service excellence.
Responsibilities
Key Responsibilities
Customer Reception & Hospitality
- Welcome all showroom visitors professionally and courteously.
- Create a positive first impression by delivering a premium and personalized customer experience.
- Offer refreshments and ensure guests are comfortably attended to while waiting.
- Maintain a warm, friendly, and luxury-oriented atmosphere in the showroom.
- Assist customers with general inquiries and direct them to the appropriate sales consultant.
Visitor Management
- Register customer information accurately in the CRM system or visitor log.
- Monitor customer appointments and coordinate with the sales team.
- Manage showroom traffic and ensure visitors are attended to promptly.
- Follow customer flow procedures and brand experience standards.
Administrative Support
- Answer and direct incoming telephone calls professionally.
- Manage showroom email inquiries and route them to the relevant departments.
- Maintain visitor records and daily showroom reports.
- Support document filing, appointment scheduling, and administrative tasks as required.
Brand Experience Enhancement
- Act as a brand ambassador for EXEED by demonstrating professionalism and excellent customer service.
- Maintain up-to-date knowledge of EXEED products, campaigns, and dealership activities.
- Support customer events, product launches, and showroom marketing activities.
- Ensure all customer interactions align with EXEED premium brand standards.
Showroom Presentation
- Monitor showroom cleanliness and presentation standards.
- Ensure reception and waiting areas remain tidy and welcoming at all times.
- Coordinate with housekeeping and facility teams when required.
- Report any showroom maintenance or customer experience concerns.
Key Performance Indicators (KPIs)
- Customer satisfaction and feedback scores.
- Visitor registration accuracy and CRM compliance.
- Customer waiting time management.
- Telephone and inquiry response quality.
- Compliance with EXEED brand standards.
- Professional appearance and customer service excellence.
Qualifications
Qualifications & Experience
Education
- Diploma or Bachelor's Degree in Business Administration, Hospitality, Customer Service, or related field.
Experience
- 1–3 years of experience in reception, front desk, hospitality, luxury retail, automotive, or customer service roles.
- Experience in premium automotive dealerships is an advantage.
Skills & Competencies
Technical Skills
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience using CRM systems is preferred.
- Strong administrative and organizational skills.
Soft Skills
- Excellent communication and interpersonal skills.
- Professional appearance and positive attitude.
- Strong customer service orientation.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and problem-solving abilities.
- Team player with strong relationship-building skills.
Language Requirements
- Fluent in English (spoken and written).
- Arabic language skills are highly preferred.
Personal Attributes
- Presentable and well-groomed.
- Passionate about customer experience and luxury brands.
- Confident, approachable, and courteous.
- Professional and proactive mindset.
- Ability to represent the EXEED brand image with excellence.